About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, United States

Overview

GitHub helps companies and organizations succeed by allowing them to build better software, together. We’re looking for an Inside Solutions Engineer to provide pre-sales and post-sales support for our rapidly-growing customer base. An Inside Solutions Engineer is responsible for the technical relationships with business customers and prospects and works internally with sales and product development to identify and communicate solutions to meet customers’ business needs. This person acts as a resource for the sales and customer success teams, our front-line technical support team, and other functional departments within the company. We’re extremely passionate about the quality of our work. 

Responsibilities

 Pre-Sales Responsibilities:

• Partnering with the Corporate Sales team nationally

• Identifying customer business requirements and matching them to product features

• Building joint customer strategies with sales, support and field services to encourage product adoption

• Providing live demonstrations of the GitHub Enterprise platform to prospective business customers

• Answering GitHub product questions and helping customers and prospects to take full advantage of the GitHub product

• Answering GitHub technical questions and helping customers integrate GitHub with their existing development tools and workflows

• Building relationships with key decision makers and serving as a customer’s technical point of contact

• Educating prospects on product implementation and usage

• Understanding customer environments including DevOps pipelines, code deployment options and network infrastructure

• Learning about customers’ successes and challenges, sharing customer feedback within GitHub, and advocating for customer interests

• Maintaining awareness of internal GitHub initiatives, the direction of the Source Control Management (SCM) industry, and trends in global developer collaboration tools and techniques

• Contributing to internal and customer documentation

Post-Sales Responsibilities:

• Acting as intermediary between sales and other technical teams to best meet customer needs

• Communicating customer feedback and perspectives to appropriate teams to be considered in product strategy

• Documenting technical considerations, collecting existing articles, and contributing to internal knowledge bases as a resource for other teams, customers, and partners

Qualifications

Required Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or related field OR equivalent experience

• 2+ years of experience in customer-facing pre or post sales solutions engineering, technical consulting, DevSecOps, or other related roles

Preferred Qualifications: 

• Domain knowledge in one or more of the following:
  • Source Control Management (SCM) including Git & GitHub workflows, and the value of DevOps & DevSecOps
  • Continuous Integration and Continuous Delivery (CI/CD) architecture, tools and workflows
  • DevSecOps, including software composition and security analysis, SAST/DAST tooling, and common patterns & industry trends
  • Artificial Intelligence’s impact on the developer tools space

Compensation Range

The base salary range for this job is USD $58,170.00 - USD $154,280.00 /Yr.

In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 70/30 base salary/sales incentive.

These pay ranges are intended to cover roles based across the United States. An individual’s base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate!