Job Description Summary
The RN collaborates closely with APPs, physicians, and other members of the multidisciplinary team to triage patient concerns, manage Epic in-basket messages, coordinate diagnostic testing, review results, and support transitions of care. This role requires strong clinical judgment, excellent communication skills, and the ability to anticipate and address patient and team needs in a proactive, organized manner.
In addition to direct patient interactions, the RN serves as a key resource for workflow efficiency, patient education, and quality improvement initiatives within the heart failure program. By bridging communication between patients, caregivers, and providers, the RN ensures that care is delivered safely, effectively, and with compassion.
Work Schedule: 8am-430pm, Mon-Friday (40 hours/week)
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC000303 CHS - Cardiac Mechanical Support Program (ART)
Pay Rate Type
Hourly
Pay Grade
Health-28
Scheduled Weekly Hours
40
Work Shift
Job Description
Job Responsibilities for Heart Failure/VAD Clinical Support RN
- Collaborate with Heart Failure APPs, physicians, and the multidisciplinary care team to coordinate safe and timely patient care.
- Monitor and manage Epic in-basket messages, including patient inquiries, test results, and prescription requests, ensuring prompt response and appropriate follow-up.
- Triage patient symptoms and concerns remotely, providing education, guidance, and escalation to APPs or physicians when needed.
- Coordinate and track diagnostic testing, imaging, and lab results; ensure patients and providers receive timely communication of results and care plans.
- Support transitions of care by assisting with discharge planning, follow-up scheduling, and patient/caregiver education.
- Serve as a point of contact for patients and families, offering education, resources, and reinforcement of care instructions.
- Participate in program quality initiatives and workflow improvement projects to enhance efficiency and patient outcomes.
- Maintain accurate documentation in the EMR and uphold compliance with hospital policies, regulatory standards, and evidence-based practice guidelines.
- Provide orientation support and mentorship to new staff or team members as needed.
- Demonstrate flexibility and adaptability in a primarily remote role, maintaining excellent communication with both patients and colleagues.
- Organize and prioritize nursing care plans, considering the needs of the patients and other staff members.
- This role collaborates with the APP and Coordinators to provide the most cost-effective and appropriate care for the advanced heart failure patient populations in person and via telephone triage.
Minimum Education and Requirements: Bachelor of Nursing degree preferred. RN staff hired on or after July 1, 2013 with an Associate or Diploma degree in nursing are required to be enrolled in an accredited BSN program within two years and successfully obtain a BSN degree within four years of the RN hire or reclassification date. Refer to policy A141 for more details. A minimum of one year of work experience as a registered nurse required. Licensure as a registered nurse by the South Carolina Board of Nursing or a compact state. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required
Additional Job Description
Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) *(Selected Positons) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positons) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)*
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Medical, Clinical & Veterinary (1)