Overview

Business Analysts play a key role in supporting our internal customers and driving application and business process transformation. We welcome you to join our dynamic team and work with passionate analysts, developers, and business users to solve key system-related problems and improve existing processes. You will partner with Human Resources and Payroll to reshape the way HR Information Systems (HRIS) support our business.

Responsibilities

Collaborate with colleagues to create new or improve existing business workflows
Challenge assumptions to help drive innovative solutions
Learn the multiple HR/Payroll systems that HRIS supports to perform minor enhancement configuration
Participate in vendor user acceptance testing for system upgrades
Document colleague requests and issues as user stories
Develop strong working relationships across Esri to enable effective communication
Triage support tickets and be the first responder to work with users to gather details on the issue to troubleshoot and resolve production issues or pass off to a more senior Business Analyst on the team
Create support tickets in ServiceNow for production issues, user requests, and system enhancements
Become a data expert on HR/Payroll employee data by reviewing data exception reports to make sure data has synced correctly between systems
Assist with HR and Payroll data audits to ensure that benefits and payroll data is correct

Requirements

1 year of previous experience in HR and/or Payroll
Excellent written and verbal communication, attention to detail, and organizational skills
Strong customer service skills and the ability to effectively interact will all departments and levels of staff
Independent self-starter who can work with minimal direction and isn’t afraid to make recommendations to improve processes
Understand technical jargon and possess the ability to communicate it in layman’s terms
Excellent computer skills including the MS Office suite
Bachelor’s in Information Technology, Human Resources, Business Administration, or a related field

Recommended Qualifications

Ability to analyze and document business processes
Intermediate/Advanced knowledge of MS Excel
Knowledge of MS Access

#LI-TM1

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$66,560—$79,040 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Business Analyst I

Hris

esri

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