About Aperia Compliance, an IXOPAY company
Our mission at IXOPAY is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY is a complete payments optimization platform that delivers best-in-class tokenization and transaction routing. Unlike point solutions, IXOPAY delivers omnichannel tokenization, card lifecycle management, and smart routing via any payments service provider — giving merchants unprecedented control over their revenue and the competitive edge to thrive in global commerce.
We believe our people are our most valuable asset and that our culture is defined by our core values that align the organization with our mission and strategy.
Position Overview
This is a full-time position, Monday thru Friday working in the Aperia Compliance call center supporting merchants with their questions and concerns.
Position Responsibilities
- Guide merchants through the PCI assessment questionnaire
- Provide consistent quality service to our merchants
- Handle inbound merchant and ISO inquiries over the phone, chat, or emails
- Identify merchants’ needs, clarify information, research every issue, and provide guidance to the merchant
- Accurately enter merchant’s details into database
- Use problem-solving ability to understand merchant’s technical problems
- Provide timely follow-up to resolve merchant’s inquiries
- Handle complaints respectfully and professionally
Position Qualifications
- Customer service experience preferred
- Ability to multitask
- Excellent communication skills and phone etiquette
- Team player
- Skilled in Windows, all internet browsers and understanding of computer networks
Eligibility Requirements
- Must be willing to submit to a background investigation
- This position is not eligible for sponsorship.
Location: Dallas, TX
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.
Recruiters please don’t contact this job poster. DO NOT contact us with unsolicited services or offers.
