Full-Time

PCI Technical Support Representative

Posted on 11/21/2024

Aperia

Aperia

Entry, Junior, Mid

No H1B Sponsorship

Dallas, TX, USA

Category
IT Support
IT & Security
Requirements
  • Customer service experience preferred
  • Ability to multitask
  • Excellent communication skills and phone etiquette
  • Team player
  • Skilled in Windows, all internet browsers and understanding of computer networks
  • Must be willing to submit to a background investigation
  • This position is not eligible for sponsorship.
Responsibilities
  • Guide merchants through the PCI assessment questionnaire
  • Provide consistent quality service to our merchants
  • Handle inbound merchant and ISO inquiries over the phone, chat, or emails
  • Identify merchants’ needs, clarify information, research every issue, and provide guidance to the merchant
  • Accurately enter merchant’s details into database
  • Use problem-solving ability to understand merchant’s technical problems
  • Provide timely follow-up to resolve merchant’s inquiries
  • Handle complaints respectfully and professionally

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

INACTIVE