Full-Time

Hybrid Customer Service Representative

Posted on 5/16/2024

Withings

Withings

201-500 employees

Provides connected health devices and app

Hardware

Entry

Cambridge, MA, USA

Required Skills
Communications
Customer Service
Requirements
  • Technical Field Associates Degree or above with 0-3 years of customer service experience with a product that is hardware or classified as SAAS
  • No Degree with at least 1-3 years of customer service experience with a product that is hardware or classified as SAAS
  • Ability to problem solve with the use of deep critical thinking based questions
  • Ability to bring best practices and optimize processes
  • Strong interpersonal skills, with the ability to build credibility instantly
  • Passionate about providing a good customer support experience
  • Strong attention to details skills, with a drive to complete things with a high level of excellency
  • Ability to adhere to deadlines and 24-hour communication SLAs
  • Experience with healthcare industry is a plus but not required
  • French or Spanish language skills are a plus but not required
Responsibilities
  • Perfectly handle the internal queues with a very high outsourcing rate and low breaching tickets
  • Lead in enriching the internal knowledge base (training)
  • Improve reports on Withings products
  • Lead cross-team projects in order to have a direct impact on top contact reasons
  • Analyzing key indicators: proposing solutions to improve the customer experience, and reduce the contact rate on high-volume topics

Withings offers a range of connected health devices, including smart scales, hybrid watches, blood pressure monitors, and sleep analyzers, designed to provide medical-grade measurements at home. These devices are supported by an app that unlocks long-term health insights and offers programs for meaningful change, utilizing advanced technologies for accurate health monitoring.

Company Stage

Series B

Total Funding

$93.8M

Headquarters

Issy-les-Moulineaux, France

Founded

2008

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

7%