Digital Customer Experience Management Intern @ H.B. Fuller

Customer Experience & Support (3)
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Customer Experience & Support (3)

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As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

What you can expect from H.B. Fuller’s Internship Program:

You’ll be joining a cohort of talented students from a variety of schools across the U.S. We hire interns in the following positions: Process Engineering, R&D, Strategic Sourcing, Technical Sales, Supply Chain, Product Marketing, Information Technology, and more.  

The projects we task our interns to lead are impactful and meaningful to our organization. You’ll be supported by your Manager and Mentor to gain in-depth knowledge of the adhesive industry and collaborate with various departments and functions. We also offer an established path for next-level opportunities – making this internship the starting point for a long-term career path.

Location: St. Paul, MN

Our Internship Experience includes: 

12-week paid program beginning the end of May to mid-August to gain insight and knowledge in your field.

Interactive orientation and events with skilled professionals in your field, including managers, directors, and CEO.

Multiple networking, volunteer and fun events – both virtual and in-person.

Impactful projects that make a difference internally and externally for H.B. Fuller.

End of summer final presentation to showcase your career development with support from managers and peers.

Position Overview:

We are looking for a motivated and detail-oriented intern to support our Experience Management initiatives. This role will contribute to strategic projects aimed at enhancing our understanding of customer needs and expectations through updated journey maps, personas, online feedback and behaviors, and Voice of Customer (VoC) insights.

Primary Responsibilities

Analyze customer and stakeholder input to identify trends, pain points, and opportunities.

Integrate findings into refreshed customer journey maps and personas.

Review and incorporate recent VoC data, including Net Promoter Score (NPS) and other survey results.

Support the evaluation of progress toward future-state experience blueprints.

Collaborate with the Experience Management team and project stakeholders to ensure alignment and accuracy.

Prepare and present key findings and recommendations to senior leadership.

Minimum Qualifications/Requirements

Currently pursuing a bachelor's degree in business, marketing, communications, psychology, data science, or a related field.

Strong communication, interviewing, and interpersonal skills.

Ability to synthesize qualitative and quantitative data into actionable insights.

Detail-oriented with strong organizational and time management skills.

Familiarity with customer journey mapping, persona development, or VoC methodologies is a plus.

Proficient in Microsoft Office Suite (Teams, Outlook, Word, Excel, PowerPoint).

Comfortable working independently and collaboratively in a team environment

Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.

The salary for this role is $22-25 per hour.

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.

Digital Customer Experience Management Intern

Experience Management

H.B. Fuller

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