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Support Specialist (Social Media)
Posted on 5/26/2022
INACTIVE
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Social Media
Writing
Requirements
  • Flawless English language
  • Empathy and love for helping people
  • Ability to explain complex issues in an easy and understandable manner
  • Excellent communication skills
  • Strong attention to detail and analytical skills
  • Self-motivation, flexibility, being a team player
  • Self-learning, problem-solving skills
  • Prior customer support experience
  • Strong writing skills and great numeracy & IT skills
Responsibilities
  • Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
  • Collaborating with other teams internationally to tackle any customers' issues
  • Managing and overseeing company's Facebook, Twitter, TrustPilot accounts & more
  • Monitoring & moderating Revolut Community page
  • Publicly representing the company in front of hundreds of thousands of users
  • Interacting with users via direct messages & assisting them with issues they stumble upon (both retail & business product)
  • Multi-tasking between social media platforms
Desired Qualifications
  • Experience with social media platforms in previous job
  • Experience with leading your own successful profile on any social media platform
Revolut

1,001-5,000 employees

Financial technology
Company Overview
Revolut's mission is to help their customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which they operate.
Benefits
  • You’ll get to work in one of the hottest and fastest growing tech startups in the world right now
  • We’ll arm you with all of the latest tech equipment
  • Competitive salary
  • Competitive 401(k) plan
  • Competitive vacation policy
  • Flexible work hours
Company Values
  • Think deeper
  • Never settle
  • Think deeper
  • Get it done
  • Deliver wow