Key Responsbilities

• Building and growing stakeholder confidence in delivery process
• Ownership of the validation of orders to meet set compliance policies before either accepting or rejecting orders, with a need to work closely with key stakeholders (sales & finance) to manage the process.
• Acting as a ‘gatekeeper’ for the various workflow systems used within the team, allocating workloads out to the individual team members.
• Ensuring all requests are delivered according to the contractual Service Level
• Agreement for quality and timeliness to achieve high customer satisfaction.
• Accurate data entry to ensure detail of the orders is correctly entered into our Job
• Tracking and billing systems to provide an audit of work completed, facilitate monthly billing and compliance with SOX processes.
• Manipulation of incoming customer data files into the correct format and layout for processing, submission of the files into the D&B systems and applications for data rationalisation and data append, manipulation of the output file into the correct layout and format requested by the customer.
• Managing of multiple projects concurrently
• Developing and maintaining a good working knowledge of D&B delivery systems and products to ensure delivery of orders is completed within SLA’s and that revenue opportunities are exploited.
• Contributing towards the achievement of key team goals.  Providing Support to other members of the delivery team working to achieve strategic and revenue goals.  Support the implementation of new back office processes and products to increase revenue and customer satisfaction.
• Processing projects through the delivery systems, keeping the stakeholders informed of progress, to supply data to agreed timescales and quality.
• Providing timely and effective issue resolution.
• Supporting complex productions and high revenue customers to achieve good customer retention rates and revenue growth.
• Providing an interface between the sales organisation and technology to supply feasibility study and cost estimates to develop bespoke customer solutions.
• Working closely with the sales team to define and document projects in order to optimise associated business revenue.
• Validating project profitability and technical viability and deliver projects to scope, timelines, budgets (where applicable), acceptance criteria, and service levels.

What we’re looking for

• Experience in a project co-ordination role with the ability to effectively manage multiple priorities.
• Experience of data extraction and manipulation of large data sets.
• Intermediate working knowledge of Microsoft office, including strong knowledge of Microsoft Access and Excel.
• Strong customer focus and capability for taking ownership for issue resolution.
• Ability to manage own time, to work to tight deadlines with a sense of urgency and exceed quality standards on own initiative.
• Ability to work within a team as well as acting on own initiative.
• Adaptable and flexible to a changing environment.
• Excellent attention to detail - logical and thorough in approach
• A demonstrable understanding of global databases in a business environment, preferably B2B
• Ability to manage own time, to work to tight deadlines with a sense of urgency and exceed quality standards on own initiative.
• An aptitude for managing sales and customer relationships and their expectations relating to project delivery.
• A challenging mindset, awareness of high level business goals and an ability for working at all levels- scheduled repeat work and bespoke ad-hoc solutions.
• SQL Database and Server experience an advantage but not essential.
• Advanced working knowledge of Microsoft office, including strong knowledge of Microsoft Access and Excel.
• Demonstrates clear, concise and effective verbal and written communication skills with all levels of staff, both business and technical, with internal and external customers.
• Proven ability to define customer solution
• Proven ability to resolve more complex issues




You should possess the following skills and experience:


• Good A-Level (or European equivalent) level of education.
• Excellent written and spoken English skills, fluency in another language an advantage but not essential.
• Presentation skills
• Consultation skills
• Influencing
• Active listening