Internship

2025 Summer Internship

Service Desk Technician

Confirmed live in the last 24 hours

AeroVironment

AeroVironment

501-1,000 employees

Develops autonomous robotic systems for defense

Robotics & Automation
Aerospace
Defense

Simi Valley, CA, USA

US Citizenship Required

Category
IT Support
IT & Security
Required Skills
Customer Service
Requirements
  • High School Diploma or GED equivalent and college student
  • Excellent customer service and verbal/written communication skills
  • Strong computer skills and proficiency in Microsoft Office, Windows OS and Dell hardware
  • Demonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skills
Responsibilities
  • Provides world-class customer service.
  • Troubleshoots IT related issue or request, either through remote connection or deskside visit by utilizing resources including existing expertise, teammates, knowledge articles and other documented policies and procedures.
  • Performs computer imaging and deployments, phone deployments, PC refreshes, e-waste activities and works with the IT asset manager to ensure CMDB is updated appropriately and the needed equipment is in stock.
  • Delivers and configures needed IT equipment to the proper location, including personnel moves.
  • Assists and trains customers on how to use assigned IT equipment.
  • Provides support for on-site/off-site meetings, conference rooms and audio/video related support.
  • Documents support interactions with the details of inquiries, complaints, comments, actions taken and resolution by updating existing or creating a new ticket.
  • Follows-up with customers on status for urgent issues/requests that are escalated to another Tier or team.
  • Provides customers with preventive maintenance, configuration recommendations and points them to relevant self-help materials.
  • Updates relevant knowledge articles and/or self-help materials.
  • Other duties as assigned by team lead or service desk manager.

AeroVironment specializes in creating intelligent autonomous robotic systems that can perform various missions without human intervention. Their products are designed to enhance operational efficiency, reduce risks to personnel, and provide valuable data and insights for clients. These systems are primarily used in defense and aerospace sectors, catering to government agencies, defense organizations, and commercial enterprises. What sets AeroVironment apart from its competitors is its strong commitment to sustainability and environmental responsibility, which is integrated into its business practices and product development. The company's goal is to lead the market in autonomous robotics while promoting eco-friendly practices and fostering loyalty among employees and customers.

Company Stage

IPO

Total Funding

$20.3M

Headquarters

Monrovia, California

Founded

1971

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for Western-made drones boosts AeroVironment's market share.
  • BlueHalo acquisition enhances AeroVironment's competitive edge in defense technology.
  • Customizable AI UAVs attract new military contracts with enhanced adaptability.

What critics are saying

  • Competition from European drone companies like Parrot may impact market share.
  • US-China trade tensions could disrupt AeroVironment's supply chain.
  • BlueHalo acquisition poses integration risks and management distraction.

What makes AeroVironment unique

  • AeroVironment specializes in unmanned aircraft systems for defense and commercial markets.
  • The company focuses on sustainability and innovation in autonomous robotic systems.
  • AeroVironment's acquisition of BlueHalo enhances its defense technology capabilities.

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Benefits

Health, Dental, & Vision

Health Savings Account

401(k) Account

Alternative Work Schedule

Educational and Tuition Assistance Programs

Employee Assistance Program

Sick Leave Donation

Time Off

Travel Assistance

Company Sponsored Events