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Internship

2025 Summer Internship

Service Desk Technician

Confirmed live in the last 24 hours

AeroVironment

AeroVironment

501-1,000 employees

Develops autonomous robotic systems for defense

Robotics & Automation
Automotive & Transportation
Hardware
Energy
Aerospace

Simi Valley, CA, USA

US Citizenship Required

Category
IT Support
IT & Security
Required Skills
Communications
Customer Service
Requirements
  • High School Diploma or GED equivalent and college student
  • Excellent customer service and verbal/written communication skills
  • Strong computer skills and proficiency in Microsoft Office, Windows OS and Dell hardware
  • Demonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skills
  • This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction.
Responsibilities
  • Provides world-class customer service.
  • Troubleshoots IT related issue or request, either through remote connection or deskside visit by utilizing resources including existing expertise, teammates, knowledge articles and other documented policies and procedures.
  • Performs computer imaging and deployments, phone deployments, PC refreshes, e-waste activities and works with the IT asset manager to ensure CMDB is updated appropriately and the needed equipment is in stock.
  • Delivers and configures needed IT equipment to the proper location, including personnel moves.
  • Assists and trains customers on how to use assigned IT equipment.
  • Provides support for on-site/off-site meetings, conference rooms and audio/video related support.
  • Documents support interactions with the details of inquiries, complaints, comments, actions taken and resolution by updating existing or creating a new ticket.
  • Follows-up with customers on status for urgent issues/requests that are escalated to another Tier or team.
  • Provides customers with preventive maintenance, configuration recommendations and points them to relevant self-help materials.
  • Updates relevant knowledge articles and/or self-help materials.
  • Other duties as assigned by team lead or service desk manager.

AeroVironment specializes in creating intelligent autonomous robotic systems for various missions, primarily serving clients in the defense and aerospace sectors. Their products operate autonomously to enhance operational efficiency, reduce risks to human personnel, and provide essential data and insights. Unlike many competitors, AeroVironment emphasizes sustainability and environmental responsibility in its business practices, which not only helps the environment but also fosters loyalty among employees and customers. The company's goal is to lead the market in autonomous robotics while promoting sustainable practices and innovation.

Company Stage

IPO

Total Funding

$75.9M

Headquarters

Monrovia, California

Founded

1971

Simplify Jobs

Simplify's Take

What believers are saying

  • Selection by DARPA for the X-Plane drone program and the development of the Wildcat UAS highlight AeroVironment's cutting-edge technological capabilities.
  • Significant investments from firms like International Assets Investment Management LLC and Chesapeake Capital Corp IL indicate strong market confidence in AeroVironment's future.
  • The inclusion of AeroVironment's Switchblade 600 in the U.S. Department of Defense’s Replicator initiative underscores its critical role in modern defense strategies.

What critics are saying

  • The rapidly evolving nature of drone warfare and defense technology requires continuous innovation to stay ahead of competitors.
  • Dependence on government contracts and defense spending can lead to revenue volatility due to changing political and economic conditions.

What makes AeroVironment unique

  • AeroVironment's focus on multi-mission autonomous robotic systems sets it apart from competitors who may specialize in single-use or less versatile technologies.
  • Their commitment to sustainability and environmental responsibility is a strategic business practice that enhances customer loyalty and opens new business opportunities.
  • The company's strong presence in both defense and commercial markets, coupled with its innovative approach, positions it as a forward-thinking leader in the industry.

Benefits

Health, Dental, & Vision

Health Savings Account

401(k) Account

Alternative Work Schedule

Educational and Tuition Assistance Programs

Employee Assistance Program

Sick Leave Donation

Time Off

Travel Assistance

Company Sponsored Events