Title: Clinical Operations Coordinator

Location: Remote, but candidates must reside in the state of Illinois in order to be considered

*A BSN is required to be eligible for this role*

POSITION SUMMARY:

At Natera, the Prospera Clinical Operations Coordinator will interact with medical professionals at transplant clinics and internal Natera employees to build a best in class patient care organization.  As the subject matter expert and liaison to clinics, the COC will use their knowledge of the transplant community and the patient journey to develop best practices to continuously improve our support for Prospera product portfolio. You will be responsible for addressing challenging questions from clinics and provide critical guidance that enables Prospera to operationally scale in the transplant community and positively impact patient care.

PRIMARY RESPONSIBILITIES:

• Provide expert-level support and develop deep relationships with transplant coordinators and center staff
• Educate external patient care specialists as well as internal team members on post-transplant care
• Act as a cross functional expert across lab operations, clinical operations and reimbursement
• Develop best practices for Prospera Clinic Operations within Natera
• Work with Transplant clinics to improve their logistics to easily integrate Prospera
• Problem solve with clinical and sales staff in the field
• Special projects and other duties may be assigned to meet business needs
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Must maintain a current status on Natera training requirements
• Special projects and other duties may be assigned to meet business needs
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
• Occasional travel required (30%)

QUALIFICATIONS:

• Bachelor’s Degree (BA/BS) with nursing or transplant coordinator certification
• BSN Required
• 3-5 years experience working in a transplant center, clinical diagnostics, or academic field
• Ability to easily develop relationships and influence others
• Self starter with bias for action 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrate detailed understanding of the patient journey for transplant recipients
• Knowledge of molecular biology and immunology helpful
• Experience in establishing strong, collaborative working relationships with internal stakeholders (e.g. Sales, Marketing, Regulatory, R&D) and external customers
• Outgoing and confident
• Independent thinker and persuasive communicator

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