Core Role Responsibilities

• Recruits, selects, trains, and manages direct reports
• Performs Services & Measures as necessary
• Select, monitor and validate 1099c installation crew, document and maintain skill matrix.  Process install pay.
• Responsible for warehouse operations to include adequate inventory of installation materials is maintained at all times and scheduled warehouse auditing
• Serves as customer service liaison when install related problems arise
• Works with scheduling coordinators to ensure appropriate crew assignments
• Oversees job sites to ensure quality installs are complete; attends remeasurements appointments when necessary
• Responsible for quality job inspections and audits to ensure crew performance is at the highest standards
• Delivers materials to job sites when required
• Approves additional costs on job sites
• Manages run rates & guild quality scores
• Maintaining a driving record that meets company’s insurance standards
• Manage install jobs through completion
• Review sold projects to ensure all indirect materials are identified, ordered and received prior to day of install.

Basic Qualifications

• HS Diploma or GED
• 4+ years of relevant leadership experience
• 4+ years experience general construction knowledge
• 3+ years of customer issue resolution experience
• 1+ Experience with windows to include measuring and service; installation experience in lieu of service
• Experience working with installation crews
• Valid driver’s license

Preferred Qualifications

• College degree or other secondary education preferred
• Experience with warehouse management
• High proficiency-level in Microsoft Office Suite
• Expertise in CRMs; Salesforce experience a plus
• Customer-centric mindset
• Demonstrated success in deadline-driven and high-pressure environment