Full-Time
Customer Service Specialist
Starting at $19/hr, Gray, TN-Hiring for December
Confirmed live in the last 24 hours
Citigroup
10,001+ employees
Global financial services and banking solutions
Compensation Overview
$39.5k - $50.8kAnnually
Entry
Johnson City, TN, USA
Requires onsite training in Johnson City, TN.
- 1-3 years’ work experience in a related role
- Proficient in Microsoft Office and Windows Operating Systems
- Demonstrated experience solving customer service inquiries
- Effective verbal and written communication skills
- Ability to work in a fast pace environment
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad
- Proven ability to navigate multiple systems and customer service platforms concurrently
- High School diploma or equivalent
- Assist with evaluating and resolving service inquiries from clients across different platforms
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge of specific groups of Citi products and services
- Analyze and identify potential risks and identify solutions that meet client needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Citigroup provides a variety of financial services to a wide range of clients, including individuals, businesses, and governments. Its offerings include consumer banking, credit services, corporate and investment banking, securities brokerage, and wealth management. The company operates in over 160 countries, allowing it to facilitate cross-border transactions and serve a diverse clientele. Citigroup's products work by leveraging its extensive global network and technology to provide efficient banking solutions, generating revenue through interest on loans, service fees, trading, and investment management. What sets Citigroup apart from its competitors is its strong focus on sustainability and social responsibility, demonstrated through its investments in environmental, social, and governance initiatives. The company's goal is to create a positive financial and social impact while ensuring growth and profitability.
Company Stage
N/A
Total Funding
$59.8M
Headquarters
New York City, New York
Founded
N/A
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -9%
Simplify's Take
What believers are saying
- Citi's involvement in significant financial deals, such as the $41 million debt facility with Buyerlink, showcases its strong market presence and financial influence.
- The company's focus on ESG initiatives aligns with growing global trends towards sustainability, potentially attracting more clients and investors.
- Citi's technological innovations enhance its service delivery, offering employees opportunities to work with cutting-edge financial technologies.
What critics are saying
- Operating in a highly competitive financial services market, Citi faces constant pressure to innovate and maintain its market share.
- Global economic fluctuations and regulatory changes can impact Citi's operations and profitability, posing challenges for employees.
What makes Citigroup unique
- Citi's extensive global network across 160 countries provides unparalleled access to cross-border financial services, setting it apart from regional competitors.
- The company's commitment to ESG initiatives and technological innovation positions it as a forward-thinking leader in the financial services industry.
- Citi's diverse range of services, from consumer banking to investment banking and wealth management, allows it to cater to a wide array of clients, unlike more specialized financial institutions.
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