Full-Time
Lead Service Technician
Whaley Foodservice
51-200 employees
Commercial kitchen equipment service and parts
Compensation Overview
$28 - $35/hr
Athens, AL, USA
In Person
 Field Service (1) |
|---|
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- Three years of experience in commercial kitchen repair and/or refrigeration.
- Must be at least 18 years of age.
- Must complete a satisfactory background check and drug screen.
- Must have a valid driver's license and a driving record that aligns with the company's safety standard.
- Must be able to diagnose and troubleshoot equipment accurately.
- Must be able to work independently.
- Must have strong attention to detail.
- Must have good communication and soft skills.
- Must have a good driving record.
- Diagnose, troubleshoot, and repair commercial cooking kitchen equipment and refrigeration equipment, including grills, fryers, ovens, ice machines, reach-in and walk-in coolers, and freezers.
- Communicate the status of part orders and repairs with branch support and customers.
- Complete service calls accurately and in a timely manner.
- Audit truck stock to ensure required parts are stocked.
- Ensure the service vehicle, tools, and uniforms meet the company's safety standards.
- Meet on-call requirements.
- An automotive, electrical, installation, or mechanical background is a plus.
- A Journeyman License or CFESA certification is a plus.
Whaley Foodservice provides service and maintenance for commercial kitchen equipment and offers OEM replacement parts through Whaley Parts & Supply. The company supports the foodservice industry with technical expertise, spare parts, and parts sourcing since 1944. It emphasizes dependable customer service and expert support as core capabilities, highlighted by recognition as a top South Carolina company. The key differentiators are its long track record, focus on authentic OEM parts, and a people-first approach to service. The goal is to be a trusted partner that keeps commercial kitchens running smoothly by delivering reliable maintenance, genuine parts, and responsive technical assistance.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Lexington, Kentucky
Founded
1944
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Simplify's Take
What believers are saying
- 2026 website updates show active recruiting and continuing investment in service capacity.
- Recent Air National Guard contract extends government relationships through 2030, stabilizing revenue.
- 22-location footprint and 400 technicians support cross-selling parts, maintenance, and emergency repair.
What critics are saying
- Whaley still recruits technicians in 2026, signaling chronic labor shortages and turnover pressure.
- Parts Town already owns Whaley; strategic autonomy is gone, limiting employee upside.
- If technician hiring stalls, response times slip and manufacturers shift service partners within 12 months.
What makes Whaley Foodservice unique
- Parts Town acquired Whaley in 2016, giving national distribution scale and purchasing power.
- Whaley claims 400 CFESA-trained technicians across 22 locations, unusually dense service coverage.
- Government contracts with Air National Guard and Defense Health Agency prove regulated-repair credibility.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Paid Holidays
Paid Vacation
Training Programs
Professional Certification Support
Professional Development Budget