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Full-Time

Area Installation Specialist-Las Vegas

NV

Confirmed live in the last 24 hours

The Home Depot

The Home Depot

10,001+ employees

Retailer of home improvement products and services

Industrial & Manufacturing
Consumer Goods

Compensation Overview

$20 - $25Hourly

Senior

No H1B Sponsorship

Las Vegas, NV, USA

Related job location information includes residents from California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington.

Category
Supply Chain Management
Operations & Logistics
Required Skills
Customer Service
Requirements
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Must pass pre-employment test if applicable.
  • Construction/home improvement industry experience.
  • Prior experience managing residential home improvement install projects.
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  • 5 years of work experience.
Responsibilities
  • Initiates and maintains regular communication with customers across the install life-cycle, ensures timely customer follow-up, and resolves open questions or job changes; Resolves job-in-process items such as scope of work changes, add-labor items, and material needs, and escalates decisions as appropriate; Manages open services and assigned Care Tickets to resolution.
  • The AIS manages all jobs from assigned area and product category; This will involve assessing pre-existing conditions, performing product affirmations, and performing technical measures; After the installation begins, the AIS is responsible for performing Job Site Inspections (JSIs) which includes conducting service provider badge checks, inspecting the work to ensure industry construction standards are adhered to, addressing customer questions, ensuring job scope changes are documented, and ensuring the overall install experience is meeting or exceeding the customer's expectations; Manages timely closure of all open services within assigned area.
  • Assists in management of customer inquiries across the install life cycle, resolves open services, and resolves jobs-on-hold; Initiates change of scope requests to drive efficient job life-cycle timelines; Uses reporting and related systems to provide overall customer experience and accuracy at install.

Home Depot is a leading retailer in home improvement, offering a wide range of products and services for DIY enthusiasts and professional contractors. The company provides building materials, home improvement items, lawn and garden supplies, and decor, along with services like tool rentals and installation. Home Depot stands out from competitors with its strong customer service, competitive pricing, and extensive product selection. The goal is to be the primary destination for all home improvement needs.

Company Stage

IPO

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Home Depot's venture into strategic investments, such as with Jukebox Health, positions it as a forward-thinking leader in addressing the needs of aging Americans.
  • The acquisition of International Designs Group and investment in Higharc demonstrate Home Depot's commitment to expanding its influence in the homebuilding and design sectors.
  • The launch of a $150M venture capital fund indicates Home Depot's strong financial health and potential for growth through innovative partnerships.

What critics are saying

  • The competitive landscape in the home improvement sector remains intense, with rivals like Lowe's potentially eroding Home Depot's market share.
  • Investments in startups and new technologies carry inherent risks, including the possibility of unsuccessful integration or market adoption.

What makes The Home Depot unique

  • Home Depot's strategic investments in innovative startups like Jukebox Health and Higharc highlight its commitment to advancing home improvement solutions for aging populations and intelligent homebuilding.
  • The Pro Xtra loyalty program specifically targets professional contractors, offering exclusive deals and benefits that differentiate Home Depot from other home improvement retailers.
  • Home Depot's extensive physical store network combined with a robust online platform provides unparalleled convenience and accessibility for customers.

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