Sales Assistant

Responsibilities

Client Outreach and Appointment Setting

• Make daily outbound calls to current, dormant, less-active, and prospective clients as directed by the Sales Professional
• Use Tom James’ proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals
• Provide regular updates to the Sales Professional about outreach activity, client responses, successes, and challenges

Client Relations

• Communicate professionally and consistently with clients through phone calls, emails, texts, LinkedIn messages, and thank-you notes
• Provide client follow-up regarding appointment reminders, order status, promotional messages, and delivery scheduling
• Assist the Sales Professional with consistent communication to a broader client base
• Maintain a polished and professional image when interacting with clients

Field Support

• Accompany the Sales Professional on scheduled client visits as needed
• Help with client meetings, appointment preparation, and follow-up
• Pick up and deliver client items as requested
• Represent Tom James professionally while in the field with the Sales Professional

Secondary Responsibilities

• Deliver garments to and from the tailor
• Complete bank deposits as needed
• Perform other store support tasks as assigned

Qualifications and Attributes

Qualifications

• Comfortable making outbound phone calls, speaking with clients, and setting appointments
• Strong phone etiquette and professional communication skills
• Proficient in Microsoft Office, Google Docs/Sheets, and LinkedIn
• Able to quickly learn and use new computer systems, including Tom James’ internal proprietary system
• Strong organizational skills and attention to detail
• Sales, client service, appointment-setting, or business development experience preferred
• Valid driver’s license required
• Able to bend and lift up to 30 lbs.

Ideal Candidate Attributes

• Interest in sales, client development, or professional relationship-building
• Willing and able to make a high volume of outbound calls
• Confident, independent, and self-motivated
• Professional and polished in client-facing situations
• Strong verbal, written, and listening skills
• Manages multiple priorities effectively
• Follows direction, tracks activity, and provides consistent updates
• Positive, proactive, and client-focused