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Renewal Specialist
Latam, Trilingual, Remote
Posted on 1/11/2023
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
Salesforce
Communications
Word/Pages/Docs
Requirements
  • Associate's Degree or equivalent work experience and education preferred
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Experience with Salesforce or other CRM preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Previous sales or negotiation experience
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Superior customer service skills
  • Strong collaborative and team work skills
  • Ability to work with minimal supervision
  • Ability to build rapport with customers via phone, email and video conferencing
  • Must be fluent in English, Spanish, and Portuguese
Responsibilities
  • Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
  • Coordinate with SMB CSM's to strategize on renewals, add-ons and upsells for their customers to maximize bookings
  • Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
  • Negotiate with customers on opportunities to prevent churn and secure optimal terms
  • Employ pricing strategies that meet the Company's standards, policies, and procedures
  • Generate pricing quotes for renewals, add-ons, and upsells
  • Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Customer Success Regional Director to review
  • Thoroughly and accurately complete the 6 month deal sheets in Salesforce for each opportunity
  • Meet and exceed bookings targets and quotas
  • Maintain impeccable administration of your opportunities in the Company's CRM
KnowBe4

501-1,000 employees

Security platform for security awareness
Company Overview
KnowBe4 enables your employees to make smarter security decisions, every day.
Benefits
  • Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
  • Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
  • Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
  • Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
  • Remote Work Options
  • Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
  • On-site Life Coach
Company Core Values
  • Radical Transparency
  • Extreme Ownership
  • Culture of Celebration
  • Diversity & Inclusion
  • Global Exposure