About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors’ backing but also by our commitment to foster the growth and success of our people. At Aptia, we’re investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren’t just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job requirements

The Role:

Do you enjoy working with numbers and people?

As a Governance Pension Administrator, you will have the opportunity to develop your technical knowledge within our friendly Governance team while supporting our service delivery to  clients and working closely with the Pensions Administration team. The Governance team bridges the Pensions Administration teams and Insured clients—large insurance companies outsourcing their Defined Contribution Pension Portfolios to Aptia. This collaboration involves ensuring oversight and compliance through detailed reporting, client meetings, and issue resolution, as well as supporting client audits and due diligence. Together, these efforts help deliver exceptional service and maintain high standards for our clients and their underlying schemes.

This role can only work as a hybrid position between your home address and our Aptia office in Exeter.

What you’ll be doing:

• Perform a range of administrative tasks, including producing client reports and processing Management Information (MI).
• Communicate with clients on non-complex queries through Teams, letters, emails, and phone calls when required.
• Adhere to specified deadlines while maintaining a high standard of work quality.
• Collaborate within a team environment to continuously enhance processes and service delivery to clients.
• Previous administrative experience is desirable, and some knowledge of pensions would be advantageous, though not essential.

What we’re looking for:

• GCSE-level education, including Mathematics and English Language at Grade C or above.
• Strong communication skills, both written and verbal.
• Proficient in IT, with experience using systems and programs such as MS Office.
• Highly organised with excellent attention to detail.
• A collaborative team player with the ability to work effectively within a team environment.
• Capable of understanding and adhering to established processes.
• Demonstrates a strong work ethic with a proactive attitude toward learning and self-improvement.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.