Key Responsibilities

• General:
• Manage and process internal tickets
• Process equipment returning to secured inventory stockroom
• Execute physical movements of inventory
• Maintain meticulous 5S and housekeeping practices
• Actively participate in cause analysis method to investigate any customer-impacting events
• Act as subject matter expert for process and policy alignment, also review and contribute documentation on the knowledge base
• Participate in regularly schedule inventory-related meetings
• Assist in training of new and existing controllers
• Learn and demonstrate understanding of all safety policies, procedures and requirements, including acquisition of any required certifications
• Assist in the completion of all auditable controls
• Address inquiries from other internal/external departments
• Stock materials following industry handling standards
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
• Demonstrate no less than full performance in a continuous, consistent, measurable manner
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers


• Control:
• Process hard drives containing data through the drive wiping and destruction processes
• Complete reconciliation for the cycle counting process
• Process reinstatements
• Process all return materials, including sub-assembly build
• Pull and assign items to fulfill customer contracts and upgrades
• Replenish inventory using kanban and min/max methods


• Shipping/Receiving:
• Process materials for disposals
• Coordinate inbound and outbound shipments and communicate with freight companies
• Process international shipments following industry standards
• Process inbound receipts required for custom products
• Package all shipments in alignment with company standards
• Completion of all shipping and receiving documentation
• Process inter-organization transfers


• All customer interactions, both internal and external, are conducted in a manner that is consistent with fanatical support
• All inventory activities are performed in a timely and accurate manner
• All activities that create a negative customer impact or near miss are investigated utilizing the root cause analysis method
• Process and policy reviews and sign-offs are completed within the allocated timeframe
• All work areas are routinely cleaned and organized
• Key team goals are achieved regularly
• Adheres to operational and safety processes and policies

Knowledge

• Must be a self-starter who enjoys working in a team-based environment with minimal supervision
• Must be able to work a flexible schedule
• Must be able to work in a fast-paced, high-pressure environment
• Must have solid oral and written communication skills, as well as professional phone etiquette
• Must be proficient with productivity software including, but not limited to, Microsoft Office and email client software, including the creation of rules and folder organization
• Familiarity with electronic and computer components is a plus
• Must be able to type with proficiency and accuracy
• Must be able to lift 60 lbs. overhead
• Must have reliable transportation and be willing to travel occasionally (2-4 wks. /yr.)
• Must have prior knowledge and experience with integrated inventory control systems
• Must have prior knowledge and experience with a cycle counting process
• Must understand return material authorizations (RMAs) for defective materials
• Must have intermediate knowledge of requisition processing (Controls side)
• Must have intermediate shipping and receiving experience (S&R side)
• Strong and fluent German and English communication (written, verbal)


• SUCCESS IN THE ROLE REQUIRES THE FOLLOWING PERSONAL QUALITIES:
• Integrity-driven
• Self-sufficient
• Highly organized
• Responsible
• Team player
• Strong communicator
• Self-motivated
• Skilled at time management
• Critical thinker
• Open to feedback
• Collaborator

Education

• High School diploma or equivalent required; University or College degree preferred

Experience

• Minimum 18 months of experience or ability to show familiarity with inventory industry standards
• Minimum 6 months of experience in an electronics/computer-oriented position preferred

Disclaimer

• The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
• #LI-SB1