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Senior Manager
Global Operations Center
Posted on 11/2/2022
Tempe, AZ, USA
Experience Level
Desired Skills
Customer Service
  • You have a master's degree or equivalent work experience
  • You have 10+ years of security operations experience including 5+ years of management experience
  • You have exceptional leadership skills and the ability to motivate and influence team members and cross-functional partners positively
  • You are worldly having traveled extensively abroad
  • You are multilingual and understand the global context
  • You have an extensive background leading teams in operations center environments
  • You have experience with relevant operations center databases, systems, and tools
  • You have a deep understanding of access control, video surveillance, communications/radio, mass notification, and risk monitoring systems
  • You have managed operations center teams across a global operating environment
  • You have demonstrated background in change management and operations center optimization
  • You have experience managing vendors/suppliers and large budgets
  • You have direct experience managing the security risks associated with warehouses, fulfillment centers, retail, or related high-risk environments
  • You are driven with a strong bias for action and have demonstrated experience setting and achieving aggressive performance objectives
  • You possess a relentless drive to find answers, even with very little information to start
  • You thrive at mentoring teams through high operating tempo, stressful, and demanding conditions
  • You have designed, built, and measured the impact of operations center programs
  • You are outcome-focused and set time-bound and measurable targets for your teams
  • You are resilient and able to adapt to dynamic and high-stress situations quickly
  • You take radical ownership of your work and performance and can effectively give and receive performance feedback
  • You thrive in fast-paced, demanding environments where you are often managing multiple priorities and forced to make decisions with limited information
  • You have excellent critical thinking skills, strong attention to detail, and the ability to forecast second and third-order effects of actions
  • You have exceptional written and oral communication skills, and are able to communicate at the appropriate level for a given audience
  • You are a G Suite and Slack power user and are comfortable working on macOS, Chrome OS, and Windows-based systems
  • You have relevant industry certifications
  • You have the ability to stay on your feet for several hours at a time, wear a mask and all task-specific PPE, and work in operations center conditions
  • You can work any day and time as required and attend meetings and training outside of regular business hours
  • You are able to travel as required including internationally without restriction, and are able to work independently and as part of a team
  • You have military or intelligence community leadership experience
  • Lead, manage, and execute Global Operations Center operations
  • Help develop, integrate, and oversee culturally attuned policies, programs, procedures, standards, and processes
  • Be on the front line working hands-on to protect DoorDash through central operations
  • Be responsible for building a technology-driven environment for our Global Operations Center team
  • Deliver world-class service and support for our global workforce
  • Be responsible for accurately and consistently identifying, tracking, and reporting risk event information in a timely manner
  • Manage vendors, contract staffing, and ancillary services
  • Drive business value through vendor quality, reliability, and customer service
  • Be responsible for accurately modeling spend and maintaining tight budget adherence
  • Coordinate and lead contract and in-house staffing of our 24/7 operations
  • Work directly with diverse groups of employees and executive leaders
  • Establish and maintain a global common operating picture
  • Oversee all aspects of travel risk management including monitoring, alerting, briefing, and support
  • Help lead cross-functional efforts for events, travel, and special projects
  • Perform audits of security controls to ensure quality implementation and system health
  • Help develop and maintain relationships with law enforcement and first responders
  • Be responsible for global incident and emergency management
  • Be responsible for centrally managing access, video, environmental sensors, and associated alarms across the enterprise
  • Manage relevant training, drills, and process improvement
  • Partner with Incident Responders during emergencies to facilitate overwatch and central support
  • Produce and deliver regular and ad hoc executive-level briefings

5,001-10,000 employees

Local food delivery from restaurants
Company Overview
DoorDash is working to empower local communities and in turn, creating new ways for people to earn, work, and thrive. The company operates the largest food delivery platform in the United States.
  • Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.
  • Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.
  • Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.
  • Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.
Company Core Values
  • We are one team
  • Make room at the table. We’re committed to growing and empowering a more diverse and inclusive community. We believe that true innovation happens when everyone has the tools, resources and opportunity to thrive.
  • Think outside the room. We strive to be as inclusive as possible and consider those who may not be in the room when making decisions.
  • One team, one fight. We’re in this together, and both success and failure are shared. We are intentional about creating a high-accountability, no-blame culture.