Senior Group Sales Manager

Job Description

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

• Prospect, solicit, and contract group and banquet business through strategic action planning, market research, and direct sales efforts.
• Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.
• Sell hotel guest rooms, meeting space, and related services including food and beverage, AV, and outlet venues, ensuring alignment with customer expectations and hotel revenue targets.
• Establish parameters, quote and negotiate rates within established guidelines in partnership with Revenue Management Team, and confirm group bookings through executed written contracts.
• Maintain detailed account, contact, and activity records using Opera Cloud Sales System and other relevant platforms.
• Travel to target markets for client meetings, sales calls, tradeshows, promotional events, and conferences, as required.
• Respond to all leads in a timely fashion, with key selling points and sales proposals, tracking conversion and follow-up.
• Build and maintain strong relationships with key stakeholders including existing and potential clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.
• Partner with E-Commerce & Digital Manager on maximizing CVent, Hopskip and other key group-prospecting tools.
• Monitor market trends and gather competitive intelligence to identify and capitalize on new group sales opportunities.
• Organize and host site inspections, FAM trips, Sales Blitz events and other client engagement events to promote the hotel and its offerings.
• Strengthen partnerships with GSOs and key accounts to maximize revenue opportunities.
• Coordinate closely with internal departments such as Event Services, Front Office, and Catering to ensure all contractual details are executed and client satisfaction is achieved
• Consistently deliver professional, friendly, and engaging service to both internal and external clients.
• Mentor and support junior sales team members to drive performance and development.
• Develop and present weekly, monthly, quarterly, and annual sales reports, as required.
• Act as a collaborative team player, supporting other group colleagues and ensuring seamless coverage during team members’ travel or time off
• Support greater hotel through Lobby Ambassador duty and key event coverage, as requested.
• Keep abreast of industry trends and share information with greater team
• Uphold all departmental policies, procedures, and safety standards.
• Balance operational, administrative, and client needs effectively.
• Perform other job-related duties, as assigned.

Qualifications

• Minimum of three years of sales experience
• Bachelor’s degree preferred
• Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
• Excellent verbal and written communication skills and strong attention to detail
• Excellent time management skills
• Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
• Superior problem-solving/strategizing skills
• Excellent overall computer skills including Microsoft applications, with advanced knowledge of Excel and PowerPoint
• Experience with Opera Cloud/OSEM preferred
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Physical Aspects of Position (include, but are not limited to):

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramp

Additional Information

Salary Range: $100,000 to $130,000 Annual

Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.

Fairmont is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.