IT Specialist
Confirmed live in the last 24 hours

1,001-5,000 employees

Cloud-based digital communications oversight for regulatory compliance
Company Overview
Smarsh stands out as a leader in the digital communications oversight industry, providing cloud-native solutions that help regulated organizations identify potential regulatory and reputational risks. The company's unique value proposition lies in its ability to analyze over 100 digital communication channels, a feature relied upon by top banks, insurers, and government agencies worldwide. Smarsh's culture emphasizes collaboration and foresight, ensuring a proactive approach to compliance and risk management, making it an ideal workplace for those seeking to contribute to cutting-edge technology in a supportive environment.
Data & Analytics
Government & Public Sector

Company Stage

Series D

Total Funding





Portland, Oregon

Growth & Insights

6 month growth


1 year growth


2 year growth

Pleasanton, CA, USA
Experience Level
Desired Skills
IT & Security
Software Engineering
  • Provide first-line response to internal customers requiring assistance with IT issues
  • Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system
  • Track and own issues to resolution and updating the service management system
  • Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, Teams, computer hardware, and other new and emerging technology solutions
  • Create and manage Active Directory accounts for corporate users & systems
  • Maintain desktops, laptops and tablets including both hardware and software
  • Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment
  • Create, maintain and delete Active Directory accounts for corporate users & systems
  • Take ownership of macOS/iOS environments, lead administration via Jamf Cloud
  • Perform other ad-hoc projects or tasks as assigned
  • Other duties as assigned
  • Bachelor's degree preferred
  • A minimum of 2 years experience with helpdesk assistance
  • Demonstrated experience with troubleshooting various computer-related issues
  • Proven experience with macOS, Jamf, Windows, Office 365 applications, MS Teams
  • Or equivalent combination of education and experience