IT Specialist

Confirmed live in the last 24 hours

1,001-5,000 employees

Cloud-based digital communications oversight for regulatory compliance

Company Overview

Smarsh stands out as a leader in the digital communications oversight industry, providing cloud-native solutions that help regulated organizations identify potential regulatory and reputational risks. The company's unique value proposition lies in its ability to analyze over 100 digital communication channels, a feature relied upon by top banks, insurers, and government agencies worldwide. Smarsh's culture emphasizes collaboration and foresight, ensuring a proactive approach to compliance and risk management, making it an ideal workplace for those seeking to contribute to cutting-edge technology in a supportive environment.

Data & Analytics

Fintech

Government & Public Sector

Company Stage

Series D

Total Funding

$182.1M

Founded

2001

Headquarters

Portland, Oregon

Growth & Insights

Headcount

6 month growth

↓ -1%

1 year growth

↓ -6%

2 year growth

↑ 19%

Locations

Pleasanton, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

iOS/Swift

CategoriesNew

IT & Security

Software Engineering

Requirements

Provide first-line response to internal customers requiring assistance with IT issues
Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system
Track and own issues to resolution and updating the service management system
Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, Teams, computer hardware, and other new and emerging technology solutions
Create and manage Active Directory accounts for corporate users & systems
Maintain desktops, laptops and tablets including both hardware and software
Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment
Create, maintain and delete Active Directory accounts for corporate users & systems
Take ownership of macOS/iOS environments, lead administration via Jamf Cloud
Perform other ad-hoc projects or tasks as assigned
Other duties as assigned
Bachelor's degree preferred
A minimum of 2 years experience with helpdesk assistance
Demonstrated experience with troubleshooting various computer-related issues
Proven experience with macOS, Jamf, Windows, Office 365 applications, MS Teams
Or equivalent combination of education and experience

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Smarsh is seeking an IT Specialist to join our office in Pleasanton, California. As the IT Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs.

This is a full-time position working out of our Pleasanton, California office.

How will you contribute?

Provide first-line response to internal customers requiring assistance with IT issues.
Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system.
Track and own issues to resolution and updating the service management system.
Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, Teams, computer hardware, and other new and emerging technology solutions.
Create and manage Active Directory accounts for corporate users & systems.
Maintain desktops, laptops and tablets including both hardware and software.
Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment.
Create, maintain and delete Active Directory accounts for corporate users & systems.
Take ownership of macOS/iOS environments, lead administration via Jamf Cloud.
Perform other ad-hoc projects or tasks as assigned.
Other duties as assigned.

What will you bring?

Bachelor’s degree preferred.
A minimum of 2 years experience with helpdesk assistance.
Demonstrated experience with troubleshooting various computer-related issues.
Proven experience with macOS, Jamf, Windows, Office 365 applications, MS Teams.
Or equivalent combination of education and experience.

What do we offer?

Healthcare insurance - We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
Personal time off - A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements
401K Match - Smarsh provides a 4% 401K match for which employees are fully vested on day one.
Sabbatical - The Smarsh sabbatical program provides a time to recharge, to study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service.
Recognition - We’re big on kudos for a job well done. Our employee-recognition program enables co-workers to nominate their peers who best embody our core values for recognition.

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions.

#LI-Hybrid

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.