Full-Time
MCI Urgent Triage Clinician
Triage, Clinical Services
Posted on 8/6/2025
Beth Israel Lahey Health
10,001+ employees
Integrated health system delivering care, education
No salary listed
Andover, MA, USA
In Person
 Medical, Clinical & Veterinary (1) |
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- Master’s degree in a related field required
- A qualified candidate must achieve effective outcomes and demonstrate effective communication and organizational skills.
- A working knowledge of computers and ability to complete documentation electronically is required.
- The ability to complete written documentation timely and effectively.
- Provides procedural direction and support to crisis clinicians and supportive staff by phone and/or face to face as needed.
- Responsible for the procedural functioning of the shift.
- Answers phones, provides initial phone assessment.
- Maintains awareness of/monitors activity of active and pending cases.
- Utilizes staffing patterns during shift to maximize response to consumer need.
- Provides assistance to clinicians with bed searches, insurance verifications/authorizations, resource and system knowledge sharing.
- Serves as primary liaison between the organization and other providers such as hospital emergency rooms to ensure quality of care.
- Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.
- Accesses administrator on call and psychiatry on call when needed.
- Collects and records data and statistics for various reporting needs of the program, including required triage documentation on computer.
- Provides feedback to Program Director regarding issues affecting shift performance.
- Provides direct care when needed and when possible, which in rare instances could involve leaving the program to provide an AMCI, YMCI, or hospital assessment due to high volume, low staffing and/or for complex cases when warranted.
- Bilingual Candidates encouraged to apply (not required)
Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
2017
Simplify's Take
What believers are saying
- 74% of physicians reduce after-hours work, cutting burnout and turnover costs.
- 82% experience reduced cognitive load, boosting clinical outcomes and satisfaction.
- Heidi's scale supports 2 million weekly consults in 110 languages globally.
What critics are saying
- Heidi rollout displaces internal transcription staff, forcing layoffs in 3-6 months.
- Competitors like Mass General Brigham adopt Heidi, eroding BILH retention in 12 months.
- OCR scrutiny on AI hallucinations triggers HIPAA fines and tool decommissioning in 12-24 months.
What makes Beth Israel Lahey Health unique
- BILH rolls out Heidi's ambient AI scribing to 6,000 providers across 14 hospitals.
- Heidi achieves 89% satisfaction in note quality and 88% accuracy on complex terms.
- 90% of trial physicians report more eye contact and presence with patients.
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