Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe is investing in building out its worldwide Professional Services team to actively engage customers to help accelerate their adoption of Stripe capabilities and shape the future of businesses of all sizes from Fortune 100 to startup. Head of Professional Services, UK will be a key member of the EMEA Professional Services leadership team, crafting our service offerings and leading the technical arm of the organization. 

Stripe’s Professional Services team partners closely with our largest and most complex users to deliver key business outcomes, starting with their initial integration and go-live with us and throughout the course of their multi-year journey with Stripe. We deeply understand our users’ businesses and needs, acting as trusted advisors as they grow and evolve. We develop a shared vision, establish joint accountability, and prioritize their long-term success above all else.  We strive to be experts in all of Stripe’s products in order to provide strategic and technical guidance on how best to integrate with and operate on Stripe.

Integration Engineers bring deep technical expertise to our engagements, frequently diving deep into our user’s stack, and collaborating closely with our product teams to develop and refine products and features critical to our largest users. They work in close partnership with our Implementation Consultants to deliver and execute our suite of service offerings, and with our product engineering teams to ensure that we are able to deliver a working solution to our users.

What you’ll do

In this role, you will be responsible for strategic leadership and management oversight of the professional services organization in the UK to support Stripe’s business goals. Reporting to the EMEA Head of Professional Services, this is a high-visibility role that provides the development of the overall professional services plan and setting the strategic direction, performance standards, with a focus on customer success for the professional services team. You will define, develop, and manage all strategic service offerings and outcomes to drive and support the end-to-end customer experience in close coordination with the professional services teams in other regions.

Responsibilities

• Serve as the professional services leader for the UK region
• Develop both the long-term vision and strategy for the team and manage day-to-day operations.
• Partners with sales, product and partner organizations to help users to achieve their ambitious business outcomes on Stripe
• Drive sales and  manage a pipeline of professional services opportunities for the region.
• Oversee delivery of professional services engagements across the region.
• Serve as the driving force behind large professional services pursuits
• Build sales collateral, scoping guidelines, and delivery kits for user engagements.
• Recruit, develop, and lead a team of professional services consultants across EMEA.
• Build new Professional Services offerings based on the best practices gathered by the Integration Engineering team during customer engagements.
• Engage deeply with Product and Engineering teams to incorporate user feedback and appropriately advocate for the needs of our largest and most complex customers.
• Launch strategic and operational initiatives to enhance the team’s effectiveness.
• Create a collaborative work environment that fosters autonomy, transparency, innovation, and learning, while holding a high bar for craftsmanship.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

You have experience in building and growing regional professional services organizations, including building out service offerings, recruiting and developing top talent, delivering high quality services to achieve customer outcomes, driving negotiating agreements, and partnering with product engineering on customer needs and priorities. The successful candidate will have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-organizationally to build consensus. This individual will also have strong leadership experience in building high-performing teams as well as have a deep understanding of what will be needed to properly resource a professional services strategy across multiple countries across EMEA, working with stakeholders to develop a plan for ensuring the success and high quality of our service delivery. A keen sense of ownership, drive, and entrepreneurship is a must. An understanding of the economics of the payments space and the ecommerce ecosystem would be a bonus.

Minimum requirements

• 5+ years of people management experience of a technical team in the Professional Services organization or a similar customer facing team. 
• Demonstrated hiring and mentorship capabilities at scale.
• Experience in working with customers and energy, enthusiasm, and passion for making customers successful.
• Ability to operate and execute in a highly ambiguous and fast-paced environment.
• Experience in positioning, scoping, and selling Professional Services offerings.
• Clear and personable communicator of technical concepts, both orally and in writing, to both technical and non-technical audiences
• Proven ability to operate in a collaborative cross-functional team environment, providing thought leadership to help drive consensus and reach key decisions.
• Strong management skills for planning and executing complex cross-functional projects.
• Experience leading the team strategically but also in the day to day

Preferred qualifications

• Experience working in the financial services/payments industry
• Demonstrated ability to build user centric, outcome driven, professional services offerings
• Experience in managing a P&L