Production Support Analyst II
Posted on 9/3/2023
INACTIVE
Taco Bell

10,001+ employees

Mexican-style restaurant chain

Company Stage

N/A

Total Funding

$13.7M

Founded

1962

Headquarters

Irvine, California

Growth & Insights
Headcount

6 month growth

6%

1 year growth

20%

2 year growth

44%
Locations
Irvine, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AWS
Communications
CategoriesNew
Customer Success & Support
Requirements
  • At least 2-3 years of experience in Application Support space
  • Excellent written and verbal communication skills are essential for this role, as Production Support Analysts often need to communicate with technical and non-technical stakeholders
  • Strong problem-solving skills are essential for identifying and resolving issues in a production environment
  • Role requires on occasion working outside of regular business hours and being available for on-call support
Responsibilities
  • Support and implement technical solutions for Taco Bell's Above Store (AS), a portfolio of applications/systems that are used across various business functions as well as by external Franchise partners / Support and implement technical solutions for Taco Bell's Back of House (BOH), a portfolio of applications/systems that are used across various business functions as well as by external Franchise partners
  • Create documentation and train users on supported applications
  • Resolve and verify configuration and other non-software related issues
  • Remediate 3rd level above-store-restaurant issues / back of house issues
  • Adhere to problem management practices that focus on root cause analysis and proactive measures to prevent future problems
  • Perform defect analysis
Desired Qualifications
  • Experience & working knowledge of Microsoft Dynamics, AWS Services (AWS Lambda AWS Application load balancer, S3) along with Application, Integration and data Architecture is a plus (for Above Store Role)