Customer Support Assistant

Job Description

Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Kansas City. This role involves providing exceptional support to our clients by answering inquiries, resolving issues, and maintaining strong client relationships. The ideal candidate is organized, communicative, and committed to delivering top-tier customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems

• Assist clients with product-related questions and technical issues

• Maintain accurate records of customer interactions and updates

• Collaborate with internal teams to resolve complex cases

• Follow up with clients to ensure satisfaction and issue resolution

• Provide feedback to help improve support processes

Qualifications

Qualifications

• High school diploma or equivalent (Associate's or Bachelor’s degree preferred)

• 1+ year of experience in a customer service or support role

• Strong verbal and written communication skills

• Excellent problem-solving and organizational abilities

• Proficient with basic computer applications and support software

• Ability to work independently and as part of a team