Full-Time

FX Trade Desk Associate

Posted on 6/5/2024

Cboe

Cboe

1,001-5,000 employees

Global derivatives and securities trading platform

Financial Services
Data & Analytics

Entry

London, UK

Required Skills
Sales
Communications
SQL
Requirements
  • 0 to 2 years working in trading environment customer facing support role
  • Ability to participate in holiday coverage and work in-person at the office as required
  • Proficiency in Windows and Linux
  • Linux command line experience
  • Strong troubleshooting, problem-solving, and customer service skills
  • Vigorous desire and aptitude to learn Cboe FX technology and become a subject matter expert
  • Ability to work well in a dynamic, fast-paced team-oriented environment
  • Excellent written and verbal communication skills
  • Familiar with networking fundamentals and debugging tools (telnet, ping, traceroute, netstat and Wireshark)
  • Proficiency with SQL
  • FX experience
  • Familiar with JIRA or another ticketing system
  • Familiar with FIX protocol and low latency trading systems
  • Some shell scripting and Linux performance analysis
  • Equivalent of bachelor’s degree or higher
Responsibilities
  • Provide level one and first-class customer support answering Cboe FX, Cboe SEF and Cboe UST platform questions and resolving client issues related to APIs (e.g. FIX, ITCH), trading matters and platform features
  • Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email/Jira queue and providing customer phone support
  • Perform root cause analysis and communicate client issues that may arise
  • Onboard FIX and market data users through certifications, troubleshooting, and review
  • Manage support issues and escalate technical issues appropriately
  • Off market, crossed market, value dates error reviews
  • Coordinate with Cboe FX Sales team for all new account onboarding requirements (UAT and PROD)
  • Monitor the status of the liquidity base and interact with market makers and clients when needed
  • Report any trade issues with market makers and clients immediately
  • Work with Liquidity team personnel, sales and clients to resolve any trade issues that may occur between platform participants
  • Perform daily system checks utilizing the Health Dashboard monitor and other tooling available to the team
  • Review Audit Logs to verify system changes
  • Coordinate with sales, development, and FX Business on the platform operations and systems health
  • Interact with Cboe FX Prime Brokers regarding client integration or issues that may arise
  • Ad hoc project assignments

Cboe Global Markets offers a diverse range of tradable products, including VIX, SPX, and mini index options, with a focus on global derivatives, foreign exchange, digital assets, and securities trading solutions. The company also provides data, analytics, and indices to optimize workflow, driving the global marketplace forward with a focus on providing financial infrastructure to power the global economy.

Company Stage

Series B

Total Funding

$45M

Headquarters

Chicago, Illinois

Founded

1973

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

35%
INACTIVE