FX Currency Admin Client Service Team Lead

At BBH we value diverse backgrounds, so if your experience looks a little different from what we’ve outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

The FX Currency Administration Client Service Team Leader will manage a local team of Client Service Specialists to include oversight responsibilities for implementation of client mandates and will serve as an escalation point for client support. In addition to managerial responsibilities, this individual will be required to have a thorough understanding of the Currency Administration Product, be a senior point of client contact and assist with multiple other functions related to business and product development.

Job Responsibilities:

• Manage Currency Administration client relationships, ensuring client inquiries are responded to or escalated, participate in client management meetings, and contribute to client service goals.
• Demonstrate a thorough understanding of the daily operational processes relating to all regional clients, through timely and accurate execution of daily deliverables and responding to client inquiries, to the satisfaction of our clients.
• Ensure appropriate coverage is always in place to meet daily deliverables.
• Managerial responsibilities include educating and coaching the team on processes, product developments / enhancements, and client relationship profiles.
• Actively engage with direct reports to support training and career progression as well as individual and team goals
• Contribute to identifying annual team goals, oversee semiannual EDP process, and host regular individual meetings with direct reports
• Ensure appropriate hand off to regional offices to ensure all client deliverables are met daily. Frequent global collaboration with all FX CA teams in the execution of our global client service model for FX CA.
• Lead regular team meetings to receive and provide updates on local market development and assist in developing broader business objectives
• Develop and maintain strong relationships with key stakeholders and business contacts in FX, Custody, Fund Accounting and Transfer Agency

Knowledge, Skills and Competencies:

• BA or Equivalent
• 5 + years of experience
• Thorough understanding of FX Markets.
• Proven ability to manage a team and meet operational goals.  
• Proficiency in Microsoft applications, particularly Excel
• Proven ability to manage client relationships and to respond effectively to client concerns
• Strong presentation skills and willingness to present in front of internal management and client management.
• Strong written and verbal communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.