Market Service Leader

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. 

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

We are currently seeking a Community Banking Market Service Leader (MSL) that will be responsible in assisting the Community Banking Market Manager and the Banking Center Managers in a defined market relative to the oversight of the cash handling and daily operations of the banking centers. These areas include assisting with mentoring on cash handling policies and procedures, along with monitoring of operational and exception reports.

The Market Service Leader supports client sales and service expectations by ensuring team members have appropriate product knowledge and conduct relevant discussions to uncover client needs and/or to provide referrals under a Relationship Banking client experience model.

Market Service Leaders are responsible for contributing to the sales efforts of the market through their individual performance during staffing shortages or from planned client servicing responsibilities in order to maintain their own proficiency and as a people leader for their team’s proficiency.

The Market Service Leader is the liaison with Community Banking Operations and Risk partners. Market Service Leaders supervise the Market float positions to ensure sufficient staffing support is available at all market locations.

Key Accountabilities

Market Service Leader

• Provide operational and service guidance to market banking centers to ensure all client service standards are met or exceeded.
• Remain proficient in products and systems to appropriately coach their direct reports and to be available to support client needs for staffing shortages, partnership activities and Saturday coverages.
• Conduct regular meetings with banking centers to build technical knowledge, proactively review new policies/procedures, and identify areas for consistency in the banking center.
• Responsible for reviewing daily/weekly/monthly operational reports and taking appropriate actions to oversee clearing of missing or exception items such as cash over/short items, missing CIP information or signature cards, and supporting safe deposit audits.

Supervise Market Float Positions

• Supervise and schedule the market float positions to ensure appropriate staffing is available in banking centers needing support due to vacations, leaves of absence, or staffing shortages.
• Ensure market float staff have appropriate training to complete responsibilities and understand expectations as they move among banking centers.
• Manage float staffing level according to the Market Model, interviewing and hiring market staff in partnership with the Community Banking Market Manager.

Support and Lead Change Management

• Partner with Banking Center Managers, Community Banking Operations Partners and Risk, as appropriate, to identify best practices, opportunities for improved efficiency, operational risks, training needs and client service opportunities. Implements and supports various change management activities, helping team members understand what needs to be done differently, identifies potential impacts/risks and develops actionable plans. Job Title:

Key Competencies for Position

Technical Knowledge

• Possesses the required technical knowledge to perform the role effectively; continuous learning to adopt new trends or expertise.
• Experience with teller and banker processes and systems, consumer loan input and processing along with branch capture and end of day responsibilities.
• Knowledge of workflows to support client needs and support partners.

People Leadership:

• Actively seeks to attract the best talent and to develop team members effectiveness in their current and future roles, encourages and values diversity.
• Gives, receives, and asks for feedback, creates a supportive, encouraging environment which empowers team members to stretch beyond what they thought they could do, while holding team members accountable for goals and deliverables.
• Leads through change and earns agreement from team members.
• Influences peers and other team members without direct reporting relationship.

Communication/Collaboration

• Effectively shares information and ideas with individuals and groups; displays self-awareness and self-management, tailors the delivery to the audience, and selects suitable delivery methods.
• Actively seeks, develops and maintains trusted relationships with others to achieve business goals and objectives.

Execution Leadership

• Problem Solver seeking to identify what caused the issue, incorporates input from multiple sources to ensure effective action and shared ownership.
• Committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance.

Skills and Qualifications:

• Associate degree in business related field or equivalent combination of education and relevant work experience.
• 3+ years of experience in banking with retail sales, and/or customer service a plus.
• Prior supervisory experience preferred and/or demonstrated leadership experience
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.  Join our team!