Full-Time

Manager – Account Management

Updated on 7/28/2026

Cloudbeds

Cloudbeds

501-1,000 employees

Unified platform for independent lodging operations

No salary listed

La Ronge, SK, Canada

Remote

Remote within North America; must reside in North American region.

Category
Sales & Account Management (1)
Required Skills
Zendesk
Salesforce
Data Analysis

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Requirements
  • Bring 7+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations — ideally in roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager
  • Demonstrate 2+ years of experience leading and managing a team, proven experience leading and managing a customer success or account management team — setting goals, providing coaching, and fostering a collaborative remote culture
  • Possess a deep understanding of hotel operations and the ability to translate that knowledge into strategic advisory conversations with hotel customers
  • Deliver exceptional communication and interpersonal skills — able to present and influence credibly at all levels, from front-line conversations to senior leadership
  • Show strong analytical mindset — able to build and interpret reports in Salesforce and Zendesk to monitor team performance and identify at-risk accounts
  • Demonstrate strong problem-solving and conflict resolution skills with the ability to handle escalated customer situations professionally
  • Self-motivated and thrives in a fast-paced, results-driven remote environment with excellent time and project management skills
Responsibilities
  • Lead, coach, and develop a team of Account Managers across NORAM — setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work
  • Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way
  • Handle escalations and support AMs through complex customer situations, including renegotiations, exceptions, and high-stakes retention conversations
  • Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices
  • Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches
  • Analyze customer data and feedback to identify patterns and proactively surface initiatives that improve retention and reduce churn across the portfolio
  • Participate in cross-departmental team lead meetings to stay synchronized, share feedback, and represent your team's needs at a leadership level
Desired Qualifications
  • Experience with SaaS platforms or hospitality technology — PMS, RMS, channel managers, or similar — either as a user or in a customer-facing tech role
  • Familiarity with Salesforce, Zendesk, or similar CRM and support tools
  • Prior experience in a people leadership role within a hospitality technology or SaaS company

Cloudbeds provides an all-in-one platform for independent lodging businesses to run their operations. It combines a Property Management System, Channel Manager, Booking Engine, and PIE revenue tool in a single system, along with Cloudbeds Amplify for marketing and Whistle for guest engagement. This integrated setup allows hoteliers to manage reservations, inventory, housekeeping, distribution across channels, pricing decisions, and marketing from one place. The goal is to help independent properties grow revenue, streamline operations, and improve the guest experience by offering a comprehensive, easy-to-use solution.

Company Size

501-1,000

Company Stage

Series D

Total Funding

$250.4M

Headquarters

San Diego, California

Founded

2012

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Simplify Jobs

Simplify's Take

What believers are saying

  • AI chatbots cut guest inquiry response time by 30% while predictive analytics boost repeat bookings 20%
  • Contactless check-in integration generates $8–$15 ancillary revenue per reservation via automated pre-arrival upsells
  • Dingus partnership unlocks 500+ integrations in Spain and Latin America, expanding direct sales conversion

What critics are saying

  • Mews targets Cloudbeds' independent hotel segment with AI-native PMS and lower pricing, eroding 2,000+ clients in 6–12 months
  • Major OTAs embed AI pricing and loyalty into APIs, bypassing Cloudbeds Booking Engine and reducing direct booking uplift below 5%
  • AI agents from Google or Meta may directly book rooms via natural language, rendering Booking Engine obsolete within 2–3 years

What makes Cloudbeds unique

  • Cloudbeds unifies PMS, channel manager, booking engine, and revenue tools in one cloud-native platform
  • Open API connects 600+ partners and proprietary workflows, reducing tech fragmentation for independent hotels
  • Signals AI model forecasts demand with 95% accuracy and automates direct booking campaigns within unified system

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Paid Vacation

Full Paid Parental Leave

Home Office Stipend

Professional Development Budget

Mental Health Support

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

0%
Hotel Umo
Jun 19th, 2026
Cloudbeds unveils major platform upgrades: transforming hotel management.

Cloudbeds unveils major platform upgrades: transforming hotel management. Discover how Cloudbeds' latest upgrades enhance hotel operations, revenue management, and data intelligence for improved efficiency. Posted by hotelumo on June 19, 2026 Cloudbeds has rolled out significant upgrades to its platform, focusing on four key areas: Revenue, Operations, Data Intelligence, and AI capabilities. These enhancements are designed to streamline hotel management, boost operational efficiency, and ultimately improve your bottom line. As a hotel owner or manager, staying updated on these advancements is crucial. Implementing these changes can lead to a more efficient operation, better guest experiences, and increased revenue. Let's dive into how these upgrades can impact your hotel management practices. Enhanced revenue management tools. The first major upgrade revolves around revenue management. Cloudbeds has introduced new features that allow for dynamic pricing strategies, enabling you to adjust rates based on real-time market conditions. This means you can optimize your pricing to maximize occupancy and revenue. For instance, hotels using dynamic pricing can see an increase in revenue by up to 20%, especially during peak seasons when demand fluctuates. With Cloudbeds' new tools, you can analyze market trends and competitor pricing to make informed decisions about your rates. You'll have access to comprehensive market data that shows how similar properties are pricing their rooms, allowing you to position your rates competitively without undervaluing your offerings. Automated pricing adjustments. One standout feature is the automated pricing adjustments based on demand forecasting. This tool analyzes booking patterns, historical data, and market data to suggest optimal pricing strategies. By implementing these recommendations, you can ensure that your rates are competitive while still maximizing your profit margins. For example, if a local event is driving demand, the system can automatically adjust your rates to capture that increased interest. Consider a hotel that traditionally set its rates manually. After adopting Cloudbeds' automated pricing tool, they saw a 15% increase in revenue during peak seasons, demonstrating the power of data-driven decision-making. They also discovered that their occupancy rates improved by 10% during off-peak times due to better pricing strategies that attracted more guests. Streamlined operations management. Operational efficiency is another area where Cloudbeds has made significant strides. The platform now includes improved task management features that allow your staff to collaborate more effectively. This means less time spent on administrative tasks and more focus on guest services. By utilizing these tools, you can streamline operations and improve communication among your team. For example, hotels can create and assign tasks to team members directly through the platform, ensuring accountability and tracking progress in real-time. This leads to quicker resolutions of issues and an overall smoother operation. You can set deadlines for tasks, send reminders, and even track completion rates, which can improve overall team productivity. Integration with third-party tools. Cloudbeds has also enhanced its ability to integrate with third-party tools. This means you can connect your hotel management software with other applications, such as accounting software or customer relationship management (CRM) systems. By doing so, you can streamline processes and reduce the risk of errors. For instance, if your booking data automatically syncs with your accounting software, you'll save your team hours of manual data entry each week, allowing them to focus on providing exceptional guest experiences. Imagine a scenario where your staff spends an average of 15 hours a week on data entry. After implementing Cloudbeds' integration features, this time could be reduced to just 2-3 hours, freeing up valuable resources to enhance guest services. This not only improves staff morale but also leads to higher guest satisfaction scores. Data Intelligence: making informed decisions. Data intelligence is a game-changer for hotel management. Cloudbeds now offers advanced analytics features that provide insights into your hotel's performance. You can track key performance indicators (KPIs) such as occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR) all in one place. This consolidated data allows you to make informed decisions that directly impact your hotel's profitability. With these insights, you can make data-driven decisions that enhance your hotel's performance. For example, if you notice a dip in occupancy rates during certain months, you can adjust your marketing strategies or promotional offers accordingly. By identifying trends early, you can implement changes that lead to increased bookings and revenue. Customizable dashboards. The new customizable dashboards allow you to view the metrics that matter most to you. Instead of sifting through irrelevant data, you can focus on the KPIs that directly impact your hotel's success. This feature empowers you to respond quickly to changing market conditions. You can create visual reports that highlight your most important metrics, making it easier to communicate performance to your team. For instance, a hotel that customizes its dashboard to highlight booking trends can quickly identify when to ramp up marketing efforts, leading to a 10% boost in bookings during off-peak seasons. This ability to pivot quickly based on real-time data can set you apart from competitors who may not be as agile. AI capabilities: the future of hotel management. Artificial intelligence is revolutionizing the hospitality industry, and Cloudbeds is at the forefront of this transformation. The platform now incorporates AI-driven features that enhance guest interactions and streamline operations. By leveraging AI, you can provide a more personalized experience that meets the needs of today's travelers. One notable feature is the AI-powered chatbots that can handle guest inquiries 24/7. This not only improves guest satisfaction but also frees up your staff to focus on more complex tasks. Hotels that have implemented chatbots report a 30% reduction in response time for guest inquiries, which translates to happier guests and improved reviews. Predictive analytics for guest preferences. Cloudbeds' AI capabilities also include predictive analytics that can forecast guest preferences based on past behavior. This means you can personalize the guest experience, leading to higher satisfaction and repeat bookings. By understanding what your guests want, you can tailor your services and offerings to meet those needs effectively. For example, if a guest frequently books spa services, you can proactively offer them promotions or packages that include those services, increasing the likelihood of additional revenue. This level of personalization can lead to a 20% increase in repeat bookings, as guests appreciate the tailored experience. Conclusion: embracing the future of hotel management. With these major upgrades, Cloudbeds is setting a new standard in hotel management software. By enhancing revenue management, streamlining operations, leveraging data intelligence, and incorporating AI capabilities, you can significantly improve your hotel's operational efficiency. As the hospitality landscape continues to evolve, staying ahead of the curve is essential for success. Don't get left behind - embrace these advancements to stay competitive in the hospitality industry. If you're considering a transition to a more efficient hotel management system, check out Hotelumo for an alternative that suits your needs. Its platform also offers robust features designed to enhance your operational efficiency and guest satisfaction. For more insights and updates on hotel management best practices, visit its blog. You'll find valuable resources that can help you navigate the ever-evolving landscape of the hospitality industry. Stay informed, stay competitive, and ensure your hotel thrives in this dynamic environment.

LOXE
Jun 16th, 2026
How LOXE integrates with Cloudbeds for contactless hotel check-in.

How LOXE integrates with Cloudbeds for contactless hotel check-in. LOXE's contactless check-in software integrates directly with Cloudbeds PMS to automate guest arrivals, deliver mobile keys, and sync reservation data in real time. Cloudbeds is one of the most widely used PMS platforms among independent hotels and small chains - and for good reason. It handles reservations, channel management, and revenue tools in one cloud-native dashboard. But here's the gap: Cloudbeds doesn't ship with a full contactless check-in flow. Guests still arrive, wait at the front desk, hand over an ID, sign a registration card, and receive a physical key. For a 40-room boutique or a 120-room independent hotel running lean front desk staffing, that bottleneck costs real labor hours and creates friction exactly when the guest experience should feel seamless. LOXE closes that gap by connecting directly to Cloudbeds and automating everything from pre-arrival to key delivery. LOXE connects to Cloudbeds through its open API, pulling reservation data in real time as soon as a booking is confirmed. Here's the sequence: a guest books through any channel - Booking.com, Expedia, your direct website - and Cloudbeds captures the reservation. LOXE reads that reservation automatically, then triggers a pre-arrival workflow 24-48 hours before check-in. The guest receives a link via email or SMS to complete ID verification, sign the digital registration card, and choose any upsells you've configured - early check-in, room upgrades, parking. Once verified, LOXE pushes the check-in status back to Cloudbeds and delivers a mobile key or digital PIN code depending on your smart lock hardware. No double entry. No manual steps at the desk. The integration is bidirectional, not just a one-way data pull. LOXE reads from Cloudbeds: guest name, email, phone, reservation dates, room type, rate plan, and special requests. After the guest completes the digital check-in flow, LOXE writes back: check-in timestamp, ID verification status, upsell purchases, and room assignment confirmation. Your front desk team sees everything updated in Cloudbeds without switching screens. This matters for night audit too - automated reconciliation means fewer discrepancies between what LOXE processed and what Cloudbeds shows. If you're running Cloudbeds alongside Dormakaba Oracode, Salto, or TTLock smart locks, LOXE coordinates key credential delivery through the same automation pipeline - the guest gets one seamless experience regardless of your hardware stack. Three use cases Cloudbeds hoteliers care about most. First, after-hours arrivals: if you run a 30-room property without overnight front desk coverage, LOXE lets late-arriving guests check in from their phone and walk straight to their room with a mobile key or PIN code. Second, pre-arrival revenue: Cloudbeds hoteliers using LOXE's upsell engine see $8-$15 in ancillary revenue per reservation on average - early check-in, late checkout, and room upgrades configured once and offered automatically before arrival. Third, multi-property management: if you manage two or three independent properties on Cloudbeds, LOXE pulls from each property's Cloudbeds account separately and runs the same check-in flow across all locations. One operational workflow, no duplicated setup. Does LOXE integrate with Cloudbeds? Yes. LOXE connects directly to Cloudbeds via API. Reservation data syncs in real time - no CSV imports, no middleware, no manual entry. What smart locks work with LOXE and Cloudbeds? LOXE supports Dormakaba Oracode (offline PIN codes), Salto (BLE mobile keys), and TTLock (budget Bluetooth/WiFi locks). All three work alongside the Cloudbeds integration. Can I use LOXE with Cloudbeds without smart locks? Yes. LOXE handles digital check-in, ID verification, registration cards, and upsells without requiring smart locks - you can add lock hardware later. Does the integration support Cloudbeds multi-property? Yes. LOXE connects to each Cloudbeds property individually, so multi-property operators get per-property automation with centralized visibility. How long does setup take? Most Cloudbeds properties go live with LOXE in under a week - API connection, workflow configuration, and testing included. If you're running Cloudbeds and still relying on manual front desk check-in, the integration gap is costing you labor hours, guest satisfaction scores, and upsell revenue every single day. LOXE was built specifically for independent hotels in the 20-200 room range - the same segment where Cloudbeds dominates. The integration takes days to activate, not weeks. You keep Cloudbeds as your operational backbone and layer LOXE on top for the guest-facing check-in experience. Whether you're running a single boutique property or managing a small portfolio across Mews, Cloudbeds, Apaleo, Maestro, Opera, or Impala, LOXE adapts to your PMS - not the other way around. Book a demo and Loxe'll walk through the integration using your actual Cloudbeds environment.

Hospitality Financial and Technology Professionals (HFTP)
Mar 31st, 2026
Cloudbeds expands in Türkiye and Northern Cyprus through strategic partnership with Protel bilgisayara.ş.

Cloudbeds expands in Türkiye and Northern Cyprus through strategic partnership with Protel bilgisayara.ş. San Diego and Istanbul, March 31, 2026 - Cloudbeds, the intelligent unified platform powering hotel growth, today announced a strategic reseller partnership with Protel Bilgisayar A.Ş, the leading provider of hospitality technology solutions in Türkiye. The partnership marks a significant milestone in Cloudbeds' expansion across Europe and the Middle East, reinforcing the company's commitment to empowering hotels in one of the world's most vibrant and fast-evolving travel markets. By joining forces with Protel, Cloudbeds will bring its award-winning, unified platform to a broader audience of hotel operators, offering an integrated approach to operations management, revenue optimization, and guest engagement. With over three decades of experience, Protel has built an unrivaled reputation for reliability and deep market knowledge, earning the trust of the mid- and upper-market segments across the region. Through this new collaboration, Protel is expanding its reach to provide tailored, cloud-native solutions to all accommodation types, including boutique hotels, hostels, and vacation rentals. "Partnering with Protel allows us to combine their decades of proven local expertise with Cloudbeds' innovative technology to better serve hoteliers across Türkiye and Northern Cyprus," said Linda Vallner, Vice President of EMEA at Cloudbeds. "Together, we are bringing the future of hotel technology to a market that deeply values quality, service, and long-standing professional relationships". Metin Arghan, Founder and Chairman of Protel, and a highly respected figure in the Turkish technology sector, commented: "Cloudbeds represents the next generation of hospitality technology. Its powerful, unified platform is a perfect fit for the diverse needs of independent hotels and hostels in our market. We are proud to add such a forward-thinking platform to our portfolio as we continue to lead the digital transformation of the Turkish hospitality industry". As the tourism sector in Türkiye continues its rapid digital evolution, the Cloudbeds-Protel partnership ensures that local hoteliers have access to the modern tools and regional expertise they need to succeed in a competitive global landscape. Technology Cloudbeds. 3033 Fifth Ave Suite 100 San Diego, CA 92103 United States Powered by

Studio Aurora
Mar 3rd, 2026
Hotel and B&B websites: driving direct bookings over OTA commissions.

Hotel and B&B websites: driving direct bookings over OTA commissions. OTAs like Booking.com take 15-25% commission on every reservation. A direct-booking website puts that revenue back in your pocket while building guest relationships. Every booking that comes through an OTA like Booking.com, Expedia, or Airbnb costs you 15-25% in commission fees. On a $200/night room, that's $30-$50 per night going to a platform instead of your bottom line. For a 20-room property averaging 70% occupancy, the difference between OTA bookings and direct bookings can be $150,000-$300,000 per year in commission savings alone. Yet many independent hotels and B&Bs don't invest in their own booking-capable website because they assume they can't compete with OTA marketing budgets. The reality is different: you don't need to outspend OTAs. You need to capture the guests who already know your name - the ones who found you on an OTA, then Google your property to book direct. The direct booking opportunity. Studies from Phocuswright show that 52% of travelers who find a property on an OTA then visit the property's own website before booking. They're checking for better rates, looking at photos the OTA didn't show, and reading about the property in the owner's voice. If your website doesn't exist, isn't professional, or doesn't offer a booking engine - those guests go back to the OTA and you pay the commission on a guest who was ready to book direct. The strategy isn't to abandon OTAs - they provide valuable visibility and discovery. The strategy is to use OTAs for discovery and convert as many guests as possible to direct bookings through your own website. A "best rate guarantee" prominently displayed on your site, combined with small direct-booking perks (free breakfast, late checkout, room upgrade), gives guests a reason to book direct. Essential website features for hotels and B&Bs. Integrated booking engine. A booking engine is the cornerstone of a direct-booking strategy. Platforms like Cloudbeds, Little Hotelier, and Lodgify integrate with your website and channel manager simultaneously, keeping availability synchronized across all platforms. The booking experience should require three clicks or fewer from homepage to confirmed reservation. Every additional step in the booking process costs you conversions. Room and suite pages. Each room type needs its own dedicated page with professional photography (minimum 10 images), amenity lists, floor plans or virtual tours, and pricing. Guests booking directly want to know exactly what they're getting - more detail than any OTA listing provides. This is your competitive advantage: OTAs have standard templates, but your website can tell the unique story of each room. Gallery that captures the experience. Hospitality is an emotional purchase. Your gallery shouldn't just show rooms - it should show the experience: sunset views from the terrace, breakfast spread, the lobby lounge with a fireplace, the neighborhood and walkable attractions. Use both professional photos and curated guest photos (with permission) to create an authentic visual story. SEO for independent hotels and B&Bs. Hotel SEO targets both branded searches (your property name) and discovery searches ("boutique hotel downtown [city]," "B&B near [attraction]," "romantic getaway [region]"). For branded searches, your website should outrank OTA listings for your own name - this is achievable with proper technical SEO and a well-maintained Google Business Profile. For discovery searches, your blog becomes a powerful tool. Content about local attractions, events, restaurants, and seasonal activities draws travelers to your site during the planning phase: "Best time to visit [city]," "Things to do near [attraction] in 2026," "Where to eat in [neighborhood]." Each post that ranks brings a potential guest to your site, where they discover your property organically and can book without OTA intermediation. Structured data markup for hotels (LocalBusiness, Hotel, LodgingBusiness schema) enables rich results in Google Search, including star ratings, price ranges, and availability - the same kind of information-rich listings that OTAs use to attract clicks. Following a solid SEO strategy puts your direct-booking page right alongside OTA listings in search results. Mobile-First hospitality design. Travel booking is overwhelmingly mobile. Over 60% of hotel searches happen on smartphones, and that number is higher for last-minute bookings. Your booking engine must work flawlessly on mobile - date pickers that work with thumbs, room selection that doesn't require zooming, and a payment process that supports Apple Pay and Google Pay. A mobile-first approach to your hotel website isn't a luxury; it's a revenue requirement. Guest communication and experience. Your website extends the guest experience beyond the stay itself. Pre-arrival emails with local recommendations, a digital concierge page with restaurant reservations and activity booking, and post-stay follow-up requesting reviews and offering return-visit discounts all build the direct relationship that OTAs deliberately prevent. A loyalty or repeat-guest program, even simple (10% off your third stay), gives guests a reason to book direct every time. OTAs can't offer this - their loyalty is to the platform, not your property. Your website is the foundation of that direct relationship. The investment case. A professional hotel website with booking engine integration typically costs $3,000-$10,000 depending on the number of rooms, booking system complexity, and multilingual requirements. If that website shifts just 10% of your bookings from OTA to direct, a 20-room property saves $15,000-$30,000 per year in commissions - paying for the website investment within the first few months. Over five years, the commission savings alone can exceed $100,000, and that's the kind of clear-cut ROI that makes a professional website build one of the smartest investments a hospitality property can make - a project Studio Aurora approaches with both the design excellence and technical integration expertise it demands. Work with Studio Aurora Let's build something great together. Have a project in mind? Studio Aurora'd love to hear about it and explore how Studio Aurora can help bring your vision to life.

Starfleet Media
Feb 25th, 2026
Cloudbeds Integrates Climber RMS to Deliver AI Revenue Management to Independent Hotels and Regional Chains

Cloudbeds integrates Climber RMS to deliver AI revenue management to independent hotels and regional chains. Submitted announcement. Climber RMS, Revenue Analytics' AI-enhanced revenue management solution for boutique, independent, and regional hotel chains, has an expanded integration with Cloudbeds, the intelligent unified platform powering hotel growth worldwide. This capabilities-first integration brings advanced pricing automation and real-time market intelligence directly into the Cloudbeds platform through Climber RMS, expanding choices for hoteliers seeking smarter revenue optimization tools. Following Revenue Analytics' infusion of advanced AI into the Climber RMS platform, the expanded integration enables hotels using Cloudbeds Property Management System to harness Climber's automated pricing recommendations, deep market insights, and continuous learning capabilities - all powered by next-generation AI. "Cloudbeds customers now have seamless access to Climber's AI-driven revenue management workflows directly through their PMS," said Mário Mouraz, SVP LATAM of Revenue Analytics. "This integration represents a powerful step forward in democratizing AI pricing intelligence - empowering independent, regional, and multi-property hotel teams to respond in real time to demand shifts, automate rate decisions, and unlock new revenue potential with less manual effort." "The demand for advanced revenue management capabilities across the hospitality industry has grown swiftly, and revenue teams need solutions that combine analytical depth with operational simplicity," said Sebastien Leitner, VP of Partnerships. "By integrating Climber RMS into Cloudbeds, we're ensuring our customers can apply sophisticated pricing methodologies directly within their existing workflows. The result is smarter decisions from day one without added complexity" This integration delivers a secure, two-way connection in which Climber RMS pulls rate, reservation, and inventory data from Cloudbeds and applies advanced pricing models to generate optimized rate and restriction recommendations. Hotel teams can choose to automate pricing actions or apply strategic control via Climber's intuitive decision interface, reducing spreadsheets and enabling faster, more profitable outcomes. Key benefits include: * Fast Onboarding: Quick, secure connection with minimal implementation effort. AI-Enhanced Pricing: Continuous, market-aware rate and restriction recommendations tailored to property strategy. * Automated Workflows: Choice to trigger dynamic pricing updates automatically or manage via Climber dashboards. * Rapid Value Realization: Most properties generate measurable incremental revenue within weeks of launch. Showcasing innovation at BTL 2026. Revenue Analytics and Cloudbeds will be showcasing the expanded Climber integration and new AI pricing capabilities at BTL 2026. At the event, hoteliers can consult with product experts and experience live demonstrations of how AI-first revenue management is transforming operational workflows and profit performance. BTL attendees are invited to stop by booth 3E28 to see Climber and Cloudbeds in action and explore tailored deployment options. 09.09.2025 In "Announcement" 02.27.2026 In "Announcement" 06.26.2025 In "Announcement"