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Account Management Team Lead
Healthcare TPA
Confirmed live in the last 24 hours
Experience Level
Desired Skills
Customer Service
Data Analysis
  • 5+ years of experience as an account manager in the TPA space is required
  • Bachelor's degree or equivalent experience is required
  • Previous leadership experience preferred
  • Advanced knowledge of Microsoft Office products (Excel, Power Point, Word)
  • Excellent oral and written communications; an ability to present information in a way that establishes rapport, persuades others, gains understanding
  • Account Management:
  • Serve as the key day-to-day contact for clients overseeing all aspects of the health plan solution and TPA services for middle market portfolio clients - including (but not limited to) member engagement and customer service, claims processing, PBM, provider network arrangements, and employer analytics & reporting
  • Ensuring a new client's seamless transition from implementation to ongoing account management
  • Interacting with brokers/consultants to oversee and resolve issues for middle market portfolio clients and to grow client relationships within the client portfolio
  • Building and maintaining strong personal relationships across the client organization, including HR and Finance through formal and informal communication and engagement
  • Lead the renewal process, which includes preparing and delivering reports on Centivo performance and health and claims data & analytics to your clients and presentation of design and product enhancements
  • Identifying, tracking, and resolving issues raised by the client by coordinating resolution with Centivo team members and 3rd party partners
  • Collaborating on the enhancement of Centivo's client implementation and client success (account management) methodologies and making recommendations for ongoing process improvement
  • Successfully growing client relationships in your portfolio through increased benefits participation, increased rates of selection by members, and expansion into additional geographic markets where applicable
  • Participating in sales meetings to represent the voice of client success and team that prospective clients would be working with
  • Team Lead:
  • Monitoring and managing the team's client assignments and deliverables
  • Developing policies, processes and procedures to further improve the department's services
  • Setting departmental and individual goals, evaluating team progress and provide coaching

201-500 employees

Self-funded employer health plan
Company Overview
Centivo’s mission is to bring affordable, high-quality healthcare to the millions of Americans who struggle to pay their healthcare bills. The company is building an alternative to traditional insurance carriers, by offering the technology, network, customer support, and population health management to fully administer health benefits for all or a portion of an employee population for self-funded employers.
  • Insurance: Medical, dental, vision, life & diability
  • 401k plan
  • Access to a health savings account
  • Commuting and dependent care FSA
  • Competitive salary, bonus, & equity
Company Core Values
  • Empathy
  • Resourcefulness
  • Integrity
  • Possibility
  • Reliability
  • Teamwork & Collaboration