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Intake Representative
Confirmed live in the last 24 hours
Locations
Minneapolis, MN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Previous experience in a direct customer contact position is preferred
  • Customer service orientation; energetic and outgoing personality
  • Excellent written and verbal communication skills; Ability to communicate professionally, effectively and with empathy in potentially difficult circumstances
  • Multitasking skills and the detail-oriented focus required for a fast-paced environment
  • Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers
  • BILINGUAL - English/Spanish a plus
Responsibilities
  • Receive Intakes for Legal situations from potential new clients via electronic or telephonic sources
  • Make multiple follow-up calls to potential new clients with the goal of making successful contact
  • Upon successful contact, discuss their legal situation and prompt the intake contact to answer a series of questions to determine qualification for the legal intake
  • Send legal documents for signature to contacts and follow-up for signing
  • Collaborate with team members to determine best practices and provide the best experience for all intake contacts
Internet Brands

5,001-10,000 employees

Internet media company
Company Overview
Internet Brands integrates web solutions for businesses with media websites for consumers in key vertical markets. The company makes managing enterprise digital easy with a suite of easy to use tools.
Benefits
  • Medical, dental, & vision insurance
  • Life insurance
  • Short & long term disability
  • Flexible spending accounts
  • Credit union membership
  • Employee assistance program
  • Paid Holidays
  • Paid Time Off
  • Casual Dress
  • 401k plan
Company Core Values
  • Move fast
  • Aggressively experiment
  • Spend and operate smartly
  • Grow our people internally
  • Flexible and collaborative
  • Aspire to find the best in ourselves