Front of House and Hospitality Host

Job Description

Are you a people focused professional who thrives in a fast-paced corporate environment? Join our dynamic team as a Front of House & Hospitality Host, where you’ll play a key role in shaping the visitor experience for a prestigious law firm in Edinburgh.

About the Role
As the first point of contact for clients and visitors, you’ll deliver exceptional service across reception, hospitality, and event support. This is a hands-on, varied role ideal for someone who enjoys multitasking, takes pride in high standards, and brings warmth and professionalism to every interaction.

Key Responsibilities

Guest Experience & Reception

• Provide a polished, professional welcome to all visitors.
• Manage incoming calls and emails with confidence and clarity.
• Coordinate meeting room bookings using the UMA system.
• Maintain immaculate reception, lobby, meeting room, and cloakroom areas.

Operations & Event Support

• Set up and reset meeting rooms, including manual handling of furniture (tables, chairs, partition walls).
• Deliver AV and technical support for meetings and events.
• Manage incoming and outgoing post.
• Provide administrative support such as scanning and data collation.

Hospitality & Pantry Management

• Prepare and serve lunches and event catering to a high standard.
• Maintain kitchen and pantry cleanliness, including dishwasher operation and clearing service items.
• Conduct weekly stock counts, place orders, and process invoices.
• Ensure compliance with all health, safety, and food hygiene regulations (including fridge temperature logs).

Hours: 40 hours per week, Rotational shifts (7am–4pm, 9am–6pm, or 10am–7pm) Monday - Friday. Candidates must be flexible to meet business needs, including occasional weekend coverage.
Salary: £27,976 per annum

Qualifications

What We’re Looking For

• Customer-Centric: Warm, professional, and confident communicator.
• Proactive: Able to handle last minute requests and stay calm under pressure.
• Physically Capable: Comfortable with regular manual handling and active tasks.
• Detail-Oriented: High standards for cleanliness, organisation, and accuracy.
• Team Player: Collaborative, supportive, and committed to delivering excellent service.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.