Full-Time
Sr Technical Support Engineer
Posted on 6/11/2025
Couchbase
501-1,000 employees
Database solutions for modern applications
No salary listed
Senior
Bengaluru, Karnataka, India
- This role requires the Support Engineer to work in split shifts, either Saturday to Wednesday or Wednesday to Sunday, depending on the requirements.
- BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
- 6-10 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.)
- Strong Unix/Linux administration skills
- Familiarity with NoSQL databases
- Experience in troubleshooting distributed high-performance systems
- Experience using Kubernetes and Docker is a plus
- Excellent analytical skills, passion for pinning down technical issues, and solving problems
- Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
- Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
- Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
- Become a product expert for customers and stay up-to-date on new features in Couchbase.
- Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
- Train other team members as a highly knowledgeable specialist in one or more Couchbase component area(s).
- Act as a Single point of contact for the Strategic Customers.
- Experience using Kubernetes and Docker is a plus
Couchbase provides database solutions tailored for modern applications, focusing on high-performance and scalable data storage. Its main product, Couchbase Capella, is a Database-as-a-Service (DBaaS) that simplifies application development and management for developers and IT teams. This service is particularly useful in environments where low latency is essential, such as edge computing. Couchbase differentiates itself from competitors by offering a subscription-based model that includes continuous updates, support, and additional services like data visualization and analytics. The company's goal is to help businesses efficiently build and manage applications by providing flexible and reliable database solutions.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2009
Simplify's Take
What believers are saying
- Couchbase's subscription model ensures steady revenue and continuous client support.
- Recent equity awards help attract and retain top talent for innovation.
- Participation in investor conferences boosts visibility and potential investor interest.
What critics are saying
- High SG&A expenses may impact profitability and necessitate cost-cutting.
- Potential operational restructuring could disrupt current operations.
- Increased competition from IBM's acquisition of DataStax threatens market share.
What makes Couchbase unique
- Couchbase Capella offers a seamless DBaaS for modern application development.
- Couchbase Edge Server provides low-latency solutions for resource-constrained environments.
- Integration with NVIDIA microservices enhances Couchbase's AI capabilities.
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Benefits
Culture, purpose, & impact - A sense of purpose in your work and shared passions with your teammates. Join an impact initiative group and experience the amazing feeling of Couchbase’s can-do culture.
Financial well-being - Market competitive pay, the ability to participate in the success of the company through equity programs, well thought out retirement options, and a number of recognition programs.
Flexibility & growth - Flexible time off, internal learning, and development opportunities, accreditations, boot camps, conferences, and a trust-based culture.
Community & belonging - Couchbase Cares promotes philanthropy, inclusion and belonging, worldwide Couchbase celebrations, and sustainability and green teams that impact our local communities.
Body, mind, & emotional - Medical, dental, vision, and life insurance coverage, paid parental leave, and a Flexible Spending Account for the things you care about most.
Environment & workspace - We are mindful of the environment and our individual workspaces. We provide an ergonomic and comfortable in-office setup, with food and supporting technology, or assist in the setup of an efficient home office environment.
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Irenic Capital Management has acquired a significant stake in Couchbase, a cloud database platform provider. Couchbase faces challenges with high SG&A expenses, impacting profitability despite revenue growth. Irenic may pursue operational restructuring or a sale to enhance value. A take-private transaction is likely, with Haveli Investments, holding a 9.8% stake, as a potential acquirer. Couchbase's market value is $1.01 billion, with shares at $18.77.
Couchbase is thrilled to announce the release of Couchbase Lite for Ionic Capacitor 1.0!
Couchbase launches Edge Server for offline-first AI applications.
Expanded Support for Edge Workloads Allows Businesses to Effectively Operate in Any Remote, Disconnected and Resource-Constrained EnvironmentsSANTA CLARA, Calif., March 4, 2025 /PRNewswire/ -- Couchbase, Inc. (NASDAQ: BASE), the developer data platform for critical applications in our AI world, today launched Couchbase Edge Server , an offline-first, lightweight database server and sync solution designed to provide low latency data access, consolidation, storage and processing for applications in resource-constrained edge environments. Edge applications that rely solely on cloud databases can be slowed down due to connectivity challenges, but local databases don't always offer a solution as they can be difficult to deploy within limited computing environments. From airplanes to retail stores, organizations need fast, reliable local applications that work offline and on affordable, constrained hardware. Couchbase Edge Server addresses both challenges, providing a lightweight server built for resource-constrained edge hardware while delivering performance regardless of internet connectivity.Couchbase Edge Server is built on the Couchbase Lite core engine, an AI-ready embedded database which customers rely on for running critical applications on hundreds of thousands of client devices. The Edge Server is deployed as a standalone server and provides support for a simple access interface for local client access
SANTA CLARA, Calif., March 3, 2025 /PRNewswire/ -- Couchbase, Inc. (NASDAQ: BASE), the cloud database platform company, today announced it has granted equity awards under its 2023 Inducement Equity Incentive Plan to new employees who joined Couchbase.On February 26, 2025, Couchbase granted 17 non-executive employees equity awards in the form of service-based restricted stock units ("RSU Awards"), representing the right to receive up to 39,063 shares of Couchbase, Inc. common stock in the aggregate, with fifty percent (50%) of the shares subject to such RSU Awards vesting on the one (1) year anniversary of the vesting commencement date, and twelve and one-half percent (12.5%) of the shares subject to such RSU Awards vesting on each quarterly vesting date thereafter conditioned upon each employee's continued employment on the vesting date(s).The inducement grants were approved by Couchbase's Compensation Committee of the Board of Directors, as required by Nasdaq Rule 5635(c)(4), and were granted as a material inducement to employment in accordance with Nasdaq Rule 5635(c)(4).About CouchbaseAs industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance and affordability. Couchbase is seizing the opportunity to lead with Capella, the developer data platform architected for critical applications in our AI world. By uniting transactional, analytical, mobile and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications and AI agents with complete flexibility – delivering exceptional performance, scalability and cost-efficiency from cloud to edge and everything in between. Couchbase enables organizations to unlock innovation, accelerate AI transformation and redefine customer experiences wherever they happen