Support Associate

Responsibilities

• Meticulously examine data from various sources to ensure accuracy and completeness
• Identify and correct data errors and inconsistencies
• Research and verify missing information to ensure data completeness
• Conduct outreach to confirm business information as part of our verification processes (approx. 35 calls/day).
• Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency
• Ensure timely and accurate completion of verification tasks that support customer workflows.
• Document verification processes and escalate issues when appropriate
• Help to create guides and other training materials for customers and internal stakeholders
• Assist with ordering and receiving documentation from lenders and other sources
• Maintain confidentiality and security of sensitive information 

What You Will Need

• Clerical office skills, including computer skills and data entry, are preferred
• Strong communication and interpersonal skills with a customer-first mindset
• Detail-oriented with strong investigative skills
• Reliable with a positive and professional attitude and strong work ethic
• Ability to learn and navigate multiple systems and portals
• Adaptability to handle changes in procedures and software systems
• Ability to prioritize, ask questions when appropriate, and exercise good judgment
• Strong organizational skills with an ability to manage time and resources effectively
• Comfort with both customer-facing responsibilities and internal data integrity work
• A curiosity to take on new challenges and help build new processes


Not sure if you check all the boxes? Apply anyway!
We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we’d love to hear from you. We’re looking for people who are eager to learn, adapt, and solve challenges—so if that sounds like you, don’t let a checklist hold you back!

Benefits

• Flexible vacation
• 12 company-paid holidays
• 10 paid sick days
• No work on your birthday
• Health, dental, and vision Insurance (including a $0 option)
• 401(k) with matching, and no waiting period
• Equity
• Life insurance
• Generous parental paid leave
• Wellness reimbursement of $300/year
• Professional development reimbursement
• Competitive pay