Global Mobility Specialist

At City Storage Systems (CSS), we’re building Infrastructure for Better Food to help restaurateurs around the world succeed in online food delivery. A big part of that mission means ensuring our employees and their families can seamlessly relocate and work across borders.

We’re looking for a Global Mobility Specialist to join our People team in Los Angeles. In this role, you’ll own immigration and relocation processes end-to-end while also helping to improve how we manage and scale our global mobility programs. You’ll handle processes such as immigration case management, relocation support, and vendor coordination, while also contributing to reporting, dashboards, and process improvements that make the program more efficient and impactful.

Key Responsibilities:

• Manage immigration processes globally, including visas, work permits, and residence applications from initiation through completion.
• Coordinate relocation services for employees and families (immigration, destination, logistics).
• Create playbooks for processes
•  and update the immigration policy workbook across multiple geographies.
• Track visa expirations, manage renewals, and prepare monthly compliance reports.
• Partner with external vendors and ensure service levels are met.
• Guide employees through immigration and relocation impacts
• Support ad-hoc mobility projects as defined by the Global Mobility Lead and HR leadership.
• Build and maintain dashboards and reporting to track immigration activities, SLA performance, and compliance metrics.
  Support invoice management and vendor billing (experience with Legal Tracker or similar tools a plus).
• Leverage ticketing systems (e.g., Jira) to manage employee mobility cases, monitor progress, and ensure accountability across stakeholders.
• Utilize Workday to track immigration expiries, generate compliance and operational reports, and oversee accurate invoice processing.
• Identify process gaps and propose solutions to improve efficiency and employee experience.
  
  

What we’re looking for:

• 5–7 years of relevant experience; 3–5 years in immigration/global mobility.
• Strong knowledge of international immigration frameworks and compliance.
• Experience working with external vendors and managing service delivery.
• Ability to explain and simplify complex immigration regulations to BULs in a succinct and clear manner
• Comfortable balancing tactical execution with light program management and reporting.
• Experience with invoice management (e.g., Legal Tracker).
• Background in relocation assistance support and Workday.
• Familiarity with ticketing systems such as Jira.
• Experience building dashboards and reporting in Excel/Sheets or BI tools.

Why Join Us?

• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customers’ success.
• Inspiring leadership: You’ll have the opportunity to be mentored by colleagues with a proven track record of success in scaling start-ups.
  
  

What you need to know As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Apply now to join the team that’s making Infrastructure for Better, Faster, Cheaper Food a reality.

Ready to join us as we serve those who serve others? 

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