The Position

The Manager, IS Lab Operations will be a “hands-on” manager responsible for all lab computer solutions for the research community at large, reporting to the Sr Manager IS Lab Operations. As Arrowhead rapidly grows, there is an increase in critical laboratory instrumentations that requires interfacing with Arrowhead infrastructure. This critical role will support all existing laboratory instruments in their integration with Arrowhead Infrastructure. The manager of IS Lab Operations will need to understand instrument systems, security, architecture, operating systems (windows and linux), network, Cloud implementations and instrument specific software as pertaining to the instrument. The primary goal of the team is to keep instruments functional and productive at all times.  

Responsibilities

• Provide smooth instrument operations in all Arrowhead research sites 
• Build relationships with Research as well as Information Systems team to become a trusted advisor and partner
• Work with Research Informatics and the greater IS & Informatics team to remove roadblocks and continue its growth as a high-performing team
• Manage Vendors and Consultants to optimally deliver Solutions to Arrowhead research in optimizing costs and timelines for projects
• Be a main point of contact and facilitator for all instrument computer systems related activities, not including functions and operation of instruments
• Work with Vendors and InfoSec to integrate new instruments into Arrowhead network compliantly
• Manage instrument licenses and renewals
• Maintain central data management software such as Labsolutions or Nugenesis in the capture, management of remote instrument control and raw data transfer
• Work with Information Security to maintain instrument PC patching and testing of patches as required
• Upgrade Instrument PCs or Windows OS as needed
• Administrate and manage users on required systems
• Develop instrument automation processes as necessary by user requirements and needs
• Apply industry level Agile Project Management and Software Development Life Cycle (SDLC) Practices to manage installations and systems

Requirements:

• Bachelor of Science Degree in Computer Sciences or related field (or Associates Degree and 5+ years’ experience in Information Technology or related laboratory role)
• Minimum 3 years of experience working with instrument systems.
• Experience and knowledge in Windows OS, AWS cloud instance deployments, Active Directory, Systems Security, Systems Architecture, PC Hardware interfaces, Network

Preferred:

• Experience workingin the Life Sciences industry