Full-Time
Service Desk Associate
Jobs for Humanity
51-200 employees
Supports underrepresented job seekers with coaching
No salary listed
Noida, Uttar Pradesh, India
In Person
 IT & Security (1) |
|---|
- 1-2 years of experience in technical support
- Bachelor of Technology
- Master of Computer Applications
- Bachelor of Computer Applications
- Skills in troubleshooting, local area network, wide area network
- Manages customer interactions and records reported issues in the Information Technology Service Management system
- Identifies issues, applies fixes and investigates root causes using internal instructions
- Provides technical guidance for identifying, prioritizing, and resolving problems by telephone and e-mail
- Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Acts as a liaison between customers and departments within the organization to ensure online system problems are resolved accurately and in a timely manner
Jobs for Humanity connects underrepresented job seekers with inclusive employers worldwide. It offers personalized coaching, targeted job alerts, and a Discord-based community to help build CVs, prepare for interviews, and expand professional networks. Its revenue comes from partnerships with inclusive employers, with 20% of earnings donated to community organizations, setting it apart from typical job boards and coaching services. The goal is to reduce employment gaps and create a fairer job market by expanding access to resources, networks, and opportunities.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2020
Simplify's Take
What believers are saying
- AI chatbot provides personalized guidance, closing employment gaps.
- Aligns with SDG #8, targeting leadership by 2030 hires.
- Partnerships with inclusive employers generate sustainable revenue.
What critics are saying
- LinkedIn's 1B users divert employers in 6-12 months.
- OpenAI GPTs replace coaching, causing user shift in 3-6 months.
- Workday lawsuits expose AI bias violations, triggering fines now.
What makes Jobs for Humanity unique
- Generative AI matches underrepresented talent by skills, not background.
- 73% team from served communities ensures authentic expertise.
- Trains employers to accommodate blind candidates' performance needs.
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Benefits
Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Conference Attendance Budget
Professional Development Budget
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Stock Options
Company Equity
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Parental Leave
Paid Vacation
Paid Holidays
Paid Sick Leave
Hybrid Work Options
Meal Benefits
Pet Insurance
Gems