Full-Time
Senior Technical Support Engineer
Executive Support
Posted on 7/3/2025
WTW
10,001+ employees
Global risk management, insurance brokerage, consulting
Compensation Overview
$80k - $90k/yr
No H1B Sponsorship
Chicago, IL, USA + 1 more
More locations: New York, NY, USA
In Person
 IT & Security |
|---|
- Bachelor's degree (or equivalent) in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a senior or lead role.
- Proficiency in troubleshooting hardware and software issues, network connectivity, and endpoint analytics. Familiarity with the latest technology trends and tools.
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Strong customer service skills, with a focus on responsiveness, empathy, and professionalism in interactions with executives.
- Proven ability to identify, analyze, and resolve complex technical issues. Experience in proactive monitoring and problem management.
- Ability to work collaboratively with other IT teams and service owners to address issues and implement solutions.
- Experience in providing in-person technical support for events, such as board meetings, including setup and troubleshooting of audio-visual equipment.
- Ability to create and maintain detailed documentation of support processes, procedures, and solutions.
- Willingness to stay informed about industry developments and continuously update knowledge and skills.
- Oversee the onboarding process for executives, ensuring a smooth and efficient integration with all necessary technology. This includes setting up devices, configuring software, and providing training on the use of technology tools.
- Provide comprehensive technical support for executives, addressing any issues that arise in their daily use of technology. This involves troubleshooting hardware and software problems, resolving network connectivity issues, and ensuring optimal performance of all devices.
- Implement and manage proactive monitoring of endpoint analytics to identify and mitigate potential issues before they impact the executive's workflow. This includes analyzing data to detect anomalies, performing regular system checks, and applying preventive measures to avoid disruptions.
- Collaborate with other IT teams to ensure the highest level of service and support for executive technology needs. This involves coordinating with network, security, and application teams to address complex issues and implement solutions.
- Maintain up-to-date knowledge of the latest technology trends and tools to provide the best possible support. This includes researching new technologies, attending training sessions, and staying informed about industry developments.
- Create and maintain detailed documentation of support processes, procedures, and solutions. This ensures consistency in service delivery and provides a reference for future troubleshooting.
- Deliver exceptional customer service by being responsive, empathetic, and professional in all interactions with executives. This includes understanding their unique needs and providing personalized support to enhance their technology experience.
- Ensure key stakeholders are made aware of any related issues and provided with timely updates. This involves regular communication with executives and other relevant parties to keep them informed of the status of ongoing issues and resolutions.
- Provide both virtual and in-person event support for executive meetings, such as board meetings. This includes setting up and testing audio-visual equipment, ensuring smooth connectivity, and being on standby to address any technical issues that may arise during the event.
Willis Towers Watson helps organizations manage risk and people programs by offering advisory, brokerage, and technology-based solutions. It operates in two segments: Risk & Broking, which identifies, quantifies, and places insurance coverage for clients from small businesses to large corporations; and Health, Wealth & Career, which provides consulting, technology, and administration services for health benefits, retirement plans, and talent management. The company differentiates itself by combining advisory services, technology platforms, and brokerage capabilities under one umbrella to deliver integrated risk management and people solutions globally. Its goal is to turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.
Company Size
10,001+
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1828
Simplify's Take
What believers are saying
- Newfront acquisition adds $1.3B middle-market brokerage expertise.
- Spike Lipkin as Chief AI Officer drives productivity via tools.
- Cushon deal boosts UK master trusts to $38.1B assets.
What critics are saying
- Newfront integration fails, impairing $1.3B goodwill in 12 months.
- AI commoditizes consulting, collapsing Health, Wealth margins in 18 months.
- Client deferrals from geopolitics crush Q2 2026 growth.
What makes WTW unique
- WTW serves 95% of FTSE 100 and 89% of Fortune 1000 clients.
- WTW integrates Risk & Broking with Health, Wealth & Career segments.
- WTW's WillPLACE platform uses proprietary algorithms for placements.
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Benefits
Remote Work Options
Company News
Willis Towers Watson has launched Digital Infrastructure Protector, an end-to-end solution for data centre owners, operators, contractors and hyperscalers. The product combines integrated insurance coverage for construction and operational phases with tailored risk management. The solution offers over $3 billion in capacity through collaboration with Zurich, allowing clients to consolidate building, operational property, marine and cargo exposures under a single policy. It employs an eight-point digital infrastructure risk framework to assess systemic and emerging risks as projects develop. Clients gain access to the Global Digital Infrastructure Group, led by Alastair Swift, which integrates experts from construction, energy, climate, cyber and supply chain sectors. The offering uses evidence-based broking and analytics to identify coverage gaps and prevent overinsurance.
Willis launches $50 million London umbrella facility for US buyers. James Sallada (pictured above), head of casualty for North America at Willis, said securing meaningful umbrella insurance coverage has become "increasingly difficult" for US buyers. The facility, he added, brings together "global capacity to provide organizations with access to higher limits, streamlined placement, and tailored solutions." Willis (a WTW business) has launched a new $50 million umbrella insurance facility called WELL (Willis Excess Liability Lineslip) to address the tightening capacity in the U.S. casualty market. The facility, announced on March 30, 2026, is designed to provide organizations with access to higher liability limits at a time when domestic insurers are pulling back capacity due to rising claim frequency and severity. Here is a breakdown of the key details of the new WELL facility: | Feature | Details | | Facility Name | Willis Excess Liability Lineslip (WELL) | | Total Capacity | Up to $50 million | | Structure | $25M lead umbrella + $25M first excess coverage | | Target Clients | Organizations seeking larger limits, including those with complex or challenging risk profiles | | Underwriting | Lloyd's syndicate consortium; single policy with one lead insurer | | Key Features | Single policy form, one lead claims coordinator, built-in enhancements (disaster response, evacuation, joint venture protection) | | Policy Types | Claims-made, occurrence, or occurrence-reported basis | Why this launch matters. The launch of the WELL facility is a direct response to current market conditions. The U.S. casualty market is experiencing a hardening phase where traditional domestic insurers are limiting the amount of umbrella coverage they are willing to provide. By leveraging the capacity of the London market and a consortium of Lloyd's syndicates, Willis aims to offer a streamlined solution for clients who need to secure protection against catastrophic liability claims that exceed their primary insurance limits. Who it's for and how to access it. The WELL facility is available exclusively to Willis clients and is intended for a broad range of industries that are placing complex casualty risks. It is specifically tailored for organizations that require larger lead umbrella limits than are typically available in the traditional retail market, including businesses that may have been finding it difficult to secure appetite from domestic insurers. The facility simplifies the process for clients by offering a single policy form covering the full $50 million limit, with one lead underwriter coordinating claims across all participating markets. This structure is designed to provide a more efficient and streamlined placement process compared to traditional methods of stacking multiple excess policies. I hope this summary is helpful. Are you interested in a more detailed comparison of how this facility differs from traditional umbrella insurance structures?
WTW expands wealth team with new hire. Sophia Sednaoui joins from CG Asset Management 26 March 2026 Willis Tower Watson (WTW) has appointed Sophia Sednaoui as a senior director in its GB wealth and retail investment team. In her new role, Sednaoui will be responsible for expanding the firm's presence in the UK wealth market and developing new relationships across the sector. Prior to joining the WTW team, Sednaoui served as head of investor relations at CG Asset Management for more than a year. Before that, she spent six years in senior roles at Carmignac and almost two years on the JO Hambro sales team. Sednaoui said: "WTW's deep institutional expertise presents a unique opportunity to deliver high-quality investment solutions and products to a broader range of end investors." Ben Leach, head of GB wealth and retail investments, said: "Her impressive track record and deep knowledge of the UK wealth sector will be instrumental as we continue to invest in and expand our wealth offering." MORE ARTICLES ON
Aon appoints commercial director to global benefits team. Aon has appointed Carl Nordling as the commercial director for the UK and Nordics within its global benefits team. Nordling joins Aon from WTW where he worked as director of health and benefits, overseeing business development across healthcare, wellbeing, risk and benefits technology in the UK market. He has almost 20 years expense working in across employee benefits, risk and technology. In this new role Nordling will work closely with Aon's enterprise client group, human capital and risk capital leadership teams to support multinational clients in managing their insurance employee benefits risks and navigating the complexities of global benefits programmes. He will report to Matt Duffy, chief commercial officer, global benefits for Aon, and will be based in the UK. Duffy says that Nordling will be helping drive further growth in the business. He adds: "Corporate Adviser is seeing significant momentum across its global benefits offering. "By leveraging Aon's market-leading, AI-enabled data and analytics capabilities, [Nordling] will support clients in making more informed decisions and help them to make the most of their global benefits programmes."
Willis, part of WTW, has partnered with Circle Asia to launch an insurance facility for art collectors and galleries across Asia. The initiative combines Willis' fine art insurance expertise with Circle's digital platform to provide simplified coverage for artworks, jewellery and valuable collections. The facility offers a lower entry premium and allows clients to insure multiple assets—including art, jewellery, home contents and buildings—under one policy. Terms and premiums are tailored to individual requirements, with policy management handled by Willis' Fine Art team through Circle's platform. The digital approach aims to improve communication and speed up processes compared to standard practices. The facility also accommodates short-term needs such as single exhibitions or transit events, providing quick responses and comprehensive protection for Asia's rapidly growing fine arts market.