Corporate IT Helpdesk Support | Spring 2025

US East Office (Jacksonville, FL) or US West Office (Highlands Ranch, CO)

 We exist to transform our customers and change lives.

The Corporate IT Support Helpdesk Intern is responsible for providing technical assistance and support to internal employees at RF-SMART. This role involves diagnosing and resolving hardware, software, and network issues, responding to user inquiries, and ensuring IT-related problems are addressed in a timely and efficient manner. 

Details of the Program: 

• Duration: Spring semester
• Hours: 20-25 hours/week
• Pay: $20 per Hour

Qualifications:

• Strong written and verbal communication skills
• Technical expertise
• An end user-focused approach

Responsibilities:

• Act as the primary point of contact for employees seeking technical support
• Offer troubleshooting guidance to internal team members
• Escalate complex issues to higher-level IT teams
• Maintain detailed records of all support interactions
• Assist in setting up new devices
• Ensure software is up-to-date
• Participate in training on the use of IT tools and applications

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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