INACTIVE
Full-Time
Account Manager
Posted on 3/27/2024
Restaurant reservation and discovery platform
Consumer Goods
Mid, Senior
Scottsdale, AZ, USA
Required Skills
Sales
Management
Salesforce
Marketing
Customer Service
Requirements
- Account management or equivalent experience in a restaurant/hospitality environment
- Validated customer service skills
- Deep expertise in restaurant operations and management including comprehension of P&L and financial statements
- Ability to work across many departments to take on problems and achieve results
- Understanding of implications on the restaurant business, including identifying new business opportunities
- Ability to handle objections and comfortable with a consultative sales approach
- Confident in the delivery of training and speaking in front of groups
- Excellent social and organization skills: task prioritization, effective time management
- Strong writing, presentation, and interpersonal skills
- Analytical and data-driven approach for making and supporting business decisions
- Knowledge of Google Suite and understanding of Apple products and operating systems
- Appreciation for working in an unstructured and forward-thinking environment
Responsibilities
- Cultivate and build upon existing high-level relationships to serve as a trusted advisor to restaurants
- Understand customer needs and identify sales opportunities to sell premium marketing tools
- Build and apply data-driven presentations for ongoing business reviews
- Achieve company goals and sales objectives set quarterly
- Track weekly meeting activity in Salesforce
- Assist restaurant management with configuration to optimize reservation flow
- Act as an advocate for restaurant customers and resolve cross-functional issues
- Act as the high-level point of contact for restaurant customer concerns
- Work with the Marketing team to help design and implement restaurant-specific marketing programs and drive participation in promotional programs
- Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
- Educate operators about trends in the industry and offer actionable, data-driven insights
- Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
- Ability to travel upwards of 30%
OpenTable is an exemplary workplace for those passionate about blending technology with hospitality. With its robust restaurant reservation software used by 55,000 establishments worldwide, the company not only fosters a culture of innovation but also consistently upholds a leadership position in integrating dining technology. Employees are part of a dynamic environment that supports seamless technological solutions to enhance both diner and restaurant experiences.
Company Stage
M&A
Total Funding
$50.9M
Headquarters
San Francisco, California
Founded
1998
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 4%2 year growth
↑ 9%INACTIVE