Client Controls Business Risk Officer

We are seeking a high-performing, highly motivated professional with a background in risk and controls to help us effectively manage risks for the Business Aligned Client Strategy & Solutions functions (which include Client Business Execution, Client CAO, Client Data Analytics, Client Solutions, Financial Resource Management, and the Vice Chairs) within Citi’s Client organization.  This is an exciting opportunity for a practically minded professional with a strong control mindset who has keen interest in growing professionally.

The Client organization was established to drive an enterprise-wide approach to client coverage, identifying and filling in gaps or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital and other financial, technology and human resources towards the client segments with the best returns potential. It brings together business-aligned marketing teams with the enterprise marketing and branding team to place clients at the heart of our activities and, joined with our content capabilities, ensures that we focus on the content that our clients care about most, target the relevant client segments with efficiency and scale, and produce returns from our thought-leadership.

The Business Controls Manager will be part of a growing Client CAO Controls function reporting into the Client Strategy & Solutions Controls Head. A successful candidate will have a focus on identification of risks and issues, followed by development of strategic solutions to address them and will have an opportunity to re-shape and streamline controls processes to align with a future state of firm’s controls environment. A successful candidate will be responsible for monitoring compliance with internal and external regulations and providing support in its interpretation and implementation. The person in this role will be representing Client Controls in interactions with Client Strategy & Solutions functions, will interface with 2nd and 3rd line of defense stakeholders and will interact with peer groups within the Client CAO function.

Responsibilities:

• Assist covered teams with Client in key policy adherence and monitoring.
• Ensure quality, completeness, and accuracy of implementation of the control framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Lead identification of issue root causes, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Work with the Business Supervisors, Technology & Control partners to establish sustainable controls and monitoring methodologies to ensure process quality and effectiveness of controls.
• Assist in the implementation of policies, standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Maintain a robust Manager’s Control Assessment (MCA) in compliance with the Manager’s Control Assessment Standard.
• Ensure that any new controls are included in the respective teams’ frameworks, and that relevant dependencies are setup.
• Keep Management aware of the risk and control environment of the Business, including emerging risks, through continuous and open communication, by preparing and hosting meetings with Senior Management to present and follow-up on issues, concerns, and corrective action plans.
• Lead or participate in multiple and concurrent enhancement / transformation initiatives to remediate any identified gaps.
• Take ownership to identify, assess, record and respond to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Partner with business control owners to ensure timely action on process or monitoring fails, trends, operational losses, open issues, and action plans from ineffective controls.
• Serve as main point of contact for audit groups and ensure that all audit requests are timely and appropriately provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Act as a subject matter expert providing support to stakeholders and control functions on an ad-hoc basis.
• Engage in additional work streams as required.

Development Value:

In this role you can expect to:

• Acquire in-depth and end-to-end knowledge of processes related to supported functions and partners’ organization and
• Acquire in-depth understanding of the firms’ risk and controls governance and framework standards and take part in strategic changes of the controls environment.
• Develop technical skills through process improvement and automation.
• Collaborate with colleagues from different functions, countries, and diverse backgrounds.
• Gain exposure to the Firm’s senior stakeholders within various functions
• Contribute meaningfully to a growing business function, with opportunities to coach and develop others.
• A great environment for learning new technology and tools, online and instructor led training opportunities.
• Work in a friendly, dynamic and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success.

Qualifications:

• Experience in risk and controls, audit, or issues remediation function in a corporate environment
• Strong execution skills required to timely address requests and deliverables.
• Ability to independently handle problems and challenges as they arise.
• Ability to provide independent point of view and share knowledge and implications of decisions made.
• Excellent problem-solving skills and ability to see the big picture.
• Ability to interpret regulations and policies and draw correct conclusions.
• Ability to work collaboratively and with people at all levels of the organization and across different geographic locations.
• Adaptability and ability to drive change and guide others through changing environment.
• Excellent written and verbal communication.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Control

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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