Full-Time
Veterinary Business Partner
Updated on 8/3/2026
Petfolk
201-500 employees
Membership-based veterinary care with virtual visits
No salary listed
Wake Forest, NC, USA
In Person
 Medical, Clinical & Veterinary (2) |
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- At least 2 years of leadership experience in a high-end, service-driven environment such as boutique hospitality, fitness, luxury retail, or a medical or dental clinic.
- Experience thriving in client-facing roles.
- Strong operational instincts and attention to detail.
- Strong communication and conflict resolution skills.
- Comfort working with data, metrics, and continuous improvement.
- Lead from the floor by greeting clients and setting a tone of warmth and professionalism.
- Proactively step into service gaps to maintain a seamless client experience.
- Resolve client concerns with empathy, confidence, and professionalism.
- Infuse a service-first mindset across the team.
- Coach team members on communication, body language, and client interactions.
- Drive team engagement through daily huddles, recognition, and feedback.
- Manage daily staffing and schedule alignment based on client demand.
- Monitor clinic flow and make real-time adjustments to eliminate bottlenecks.
- Ensure the hospital opens and closes in a clean, prepared, and professional state.
- Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms.
- Own key metrics including appointment capacity, revenue, rebooking, and client retention.
- Oversee labor budgets, payroll, and inventory management.
- Collaborate with Regional Leadership on business planning and strategic growth.
Petfolk runs a network of animal hospitals and pet care centers in the Southeast U.S. to provide high-quality veterinary services. It combines in-person care with virtual urgent care, organized around a membership program called Petfolk Care. The membership offers unlimited in-person and virtual visits for a fixed fee, creating a predictable revenue stream and making routine and urgent care more affordable for pet owners. Unlike clinics that charge per visit, Petfolk centers operate on a subscription model backed by experienced veterinarians with decades of practice, plus a blend of online and offline services. The company aims to give busy pet owners convenient, reliable access to comprehensive veterinary care while achieving steady growth and financial stability for the business.
Company Size
201-500
Company Stage
Series C
Total Funding
$116M
Headquarters
Charlotte, North Carolina
Founded
2019
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Simplify's Take
What believers are saying
- Charlotte and Raleigh clustering supports local brand density and high-intent urgent-care capture.
- Seven-day hours and same-day appointments strengthen conversion among busy pet owners.
- Utah expansion into Riverton broadens the national footprint beyond the Southeast.
What critics are saying
- Carolina concentration leaves Petfolk exposed to local price competition and regional slowdowns.
- Membership economics weaken quickly if unlimited-visit utilization stays below subscription value.
- Clinic expansion depends on scarce veterinarians and technicians, delaying openings and cash generation.
What makes Petfolk unique
- Veterinarian-founded, connected-care clinics combine de novo hospitals with 24/7 virtual support.
- PetfolkCare bundles unlimited visits, transparent pricing, and continuous access into recurring subscriptions.
- Radimal became exclusive teleradiology provider in May 2025, adding AI-assisted specialist diagnostics.
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Growth & Insights and Company News
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↑ 0%Petfolk expands west with first Utah location, bringing modern veterinary care to the Salt Lake City market. June 24, 2026 SALT LAKE CITY, UT, June 25, 2026 - Petfolk, the modern veterinary company built by veterinarians to make pet care more connected, transparent, and accessible, today announced its expansion into Utah with a new Pet Care Center planned for the greater Salt Lake City market. The first location, in Riverton, is expected to open in Fall 2026. The new Care Center marks Petfolk's entry into one of the country's fastest-growing regions and continue the company's national expansion as it brings a more thoughtful approach to veterinary care to pets and their people. "At Petfolk, we've always believed veterinary care can be better for pets, pet parents, and the veterinary professionals who dedicate their lives to this work. Our mission is to make exceptional veterinary care easier to access while creating a more connected, transparent, and compassionate experience for everyone involved," said Dr. Audrey Wystrach, Co-Founder and Co-CEO of Petfolk. "We're incredibly excited to become part of the Salt Lake City community and to build teams that deliver exceptional medicine alongside the trust, communication, and relationships that today's pet parents deserve. That's the future of veterinary care we're committed to building." Each Petfolk Care Center is designed to support both everyday veterinary needs and the unexpected moments that can't wait. Services include preventive care, wellness exams, vaccinations, surgery, dental care, diagnostics, and urgent care, all delivered in thoughtfully designed spaces that help pets stay comfortable and keep pet parents connected throughout their visit. Petfolk also extends care beyond the clinic through its mobile app, giving pet parents 24/7 access to virtual veterinary support, medical records, appointment scheduling, and ongoing communication with their care team. The expansion reflects Petfolk's continued investment in building sustainable careers for veterinary professionals. Founded by a veterinarian, the company pairs modern technology with a people-first culture that emphasizes mentorship, collaboration, and long-term career growth. Through its Partner Program, veterinarians have the opportunity to grow from Associate to Partner Veterinarian while sharing in the success of their Care Center through equity ownership, without the traditional financial barriers of practice ownership. "Great medicine starts with great people," said Dr. Wystrach. "As we expand into Utah, we're looking for veterinarians, technicians, and support professionals who want to practice in a medicine first, veterinarian led environment where collaboration, innovation, and patient care come first. Our goal is not just to open hospitals. It's to build extraordinary teams and create careers that restore joy, purpose, and fulfillment to the veterinary profession." Construction is underway on Petfolk's first Utah location: * Petfolk Riverton - Opening Fall 2026 13222 Tree Sparrow Drive, Suite R160 Riverton, UT 84096 Petfolk is actively hiring veterinarians, veterinary technicians, and veterinary assistants to support both locations. Additional information, career opportunities, and opening updates are available at petfolk.com. About Petfolk Petfolk is delivering the best care for pets through a reimagined approach to veterinary services. Founded by veterinarians, the company blends thoughtfully designed, modern clinics with 24/7 virtual support through its app, offering a connected care model that prioritizes convenience, comfort, and continuity. With a focus on operational excellence and a tech-forward mindset, Petfolk consistently provides a best-in-class experience for both pets and their people. Since launch, the company has maintained an outstanding Net Promoter Score (NPS) of 90+, making it one of the most loved veterinary care providers in every market it enters. To learn more about Petfolk and its upcoming announcements, visit petfolk.com and follow the company on LinkedIn and Instagram @mypetfolk.
The partnership brings AI-powered radiology and specialist support to Petfolk's growing network, enhancing diagnostics and streamlining workflows for veterinary teamsRED BANK, N.J., May 8, 2025 /PRNewswire/ -- Radimal, a leader in veterinary radiology services combining AI assessments with board-certified specialist consultations, announced a strategic partnership with Petfolk, a modern veterinary care company with over 30 clinics across the U.S. As part of the collaboration, Radimal becomes the exclusive provider of teleradiology services across the entire Petfolk network
Petfolk, a veterinary and urgent care provider, has secured a $36 million Series C investment led by Deerfield Management. Existing investors, including Movendo Capital and White Star Capital, also participated. The funding will support Petfolk's innovative "connected care" model, which combines modern facilities with 24/7 virtual care. Founded by Dr. Audrey Wystrach, Petfolk aims to enhance the veterinary care experience and has been recognized as a top workplace by Newsweek.
Petfolk, a veterinary care company, raised $36 million in a Series C round led by Deerfield Management, with participation from existing investors. The company, founded by Dr. Audrey Wystrach, operates 19 clinics across seven markets and plans to expand to 40 clinics by the end of 2025. Petfolk's model combines modern facilities with 24/7 virtual care, earning it a top five spot on Newsweek’s 2024 Global Most Loved Workplaces list.
Petfolk will open next summer in Frisco.