Manager – Maintenance Field Operations

Manager, Maintenance Field Operations

Otis Elevator Company is searching for a highly motivated Manager, Maintenance Field Operations to lead service operations activities in the branch. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.

If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you.  We are seeking a motivated, top performing field operations professional to deliver high quality products/services that meet customer needs.

Job Responsibilities:

• Ensuring field employee safety
• Meeting with customers to ensure obligations and expectations are achieved
• Directing the performance of field maintenance and contractual service operations
• Conducting field education training with field workforce
• Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
• Improving efficiencies, managing route schedules and callback rates
• Providing technical support
• Authorizing repair orders and tracking completion
• Managing labor and material investments within budget
• Leading change to better efficiency and communication

Education:

• 2-year degree, plus 5 years’ experience, or
• 4-year degree, plus 3 years’ experience, or
• High school diploma or equivalent, with a proven technical elevator background (i.e., apprentice, mechanic, adjustor, etc.).

Experience/Qualifications:

• Experience with leading a team of technicians is preferred.
• Elevator industry is desired, but not required.
• Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment.
• Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must.
• Candidates must have strong computer and technology skills, business acumen and a passion for customer service.

Apply today to join us and build what’s next!