Change Management Lead

Job Description

The Change Management Lead is responsible for managing a team tasked with overseeing change management functions for the OPAL ERP and DW/BI project. The team’s focus areas include communications; process and organizational redesign; training development; and training deployment. 

Essential Functions

Develop Change Management Plans:

• Co-develop the Change Management plans for how changes will be implemented, communicated, and monitored.
• Develop change management templates such as impact assessments, stakeholder analysis, and readiness assessments.

Communication and Training:

• Design and deliver communications and training programs to ensure that employees are aware of and prepared for changes.
• Create training materials, conduct workshops, and provide ongoing support.
• Provide weekly task reports.

Stakeholder Engagement:

• Identify and engage key stakeholders throughout the change process.
• Understand the stakeholders’ needs and concerns and ensure their support and involvement.
• Liaise with functional and technical teams.

Risk Management:

• Identify potential risks and resistance to change and develop strategies to mitigate these risks.
• Monitor the progress of change initiatives and address any issues that arise.

Support Implementation:

• Work closely with project teams to ensure that changes are implemented smoothly and effectively.
• Manage and coordinate with different departments and ensure that all necessary resources are available.

Evaluation and Report on Outcomes:

• Measure the effectiveness of change initiatives and report on their outcomes.
• Collect feedback, analyze data, and make recommendations for future improvements.
• available.

Management:

• Supervise and develop team members.
• Route work items to Change Management team members for completion
• Review and approve team member deliverables.

Qualifications

• Completion of a Bachelor's or Master’s degree in organizational change, organizational development, communications, operational design, or equivalent experience; 3-7 years of experience with change management; and
• Experience with implementing ERP and/or DW/BI solutions strongly preferred.

Competencies, Knowledge, Skills and Abilities

• Knowledge of Full Systems Development Lifecycle (SDLC) from a Change Management perspective.
• Ability to keep data confidential.
• Strong problem solving and analytic skill sets.
• Strong verbal and written communication skills with ability to create user and project security documentation and procedures, clearly and concisely.
• Strong meeting facilitation and interviewing skills.
• Meeting presentation and end user training delivery skills.
• Ability to work well with individuals at all levels within and outside the organization.
• Supervising, coaching and collaborating skills; and
• Hands on experience with learning management and training material development and delivery tools.

Additional Information

Salary: $90,000-$110,000

Salary cannot exceed $110k

Successful candidate must be a City resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx