Full-Time

Manager – Client Engagement & Data

Dow Jones

Dow Jones

5,001-10,000 employees

Global news and data intelligence provider.

Data & Analytics

Junior, Mid, Senior

London, UK

Required Skills
Sales
Data Structures & Algorithms
Marketing
Requirements
  • Strong customer service skills
  • Prior experience working on client migrations and with client data
  • Adaptability to work across different time zones and business cultures
  • Independence in managing client and product requirements, influencing decision-making
  • Proven track record in goal-setting and achievement
  • Collaborative team player across various functional and client project teams
  • Familiarity with search, text matching technologies & machine learning advantageous
  • Optional understanding of linguistics
  • Knowledge of Risk & Compliance industry (beneficial but not mandatory)
Responsibilities
  • Conduct client education and feedback sessions for smooth migration between matching algorithms
  • Assist in customer configuration processes and provide necessary support during transitions
  • Manage customer migration processes, including feedback sessions and expertise during signoff and cutovers
  • Address, document, and analyse customer support issues to propose effective solutions
  • Coordinate metadata analysis and usage of explainability tools across all products using matching algorithms
  • Support internal and external communication for new releases and maintain user guides
  • Engage with Sales and Customers to gather feedback, offer support, and identify product enhancement opportunities
  • Collaborate with Sales, Marketing, and Proposition teams to effectively position matching products in the market
  • Provide comprehensive training and support to Sales teams across the Americas, EMEA, and APAC regions
  • Develop and refine service offerings to meet evolving client needs and improve overall product quality

Dow Jones distinguishes itself through its comprehensive collection of global news and data, which is made readily accessible to its users via a robust research platform, mobile solutions, and seamless integration with advanced feeds and APIs. Their commitment to technology is evident in their provision of industry-leading data intelligence tools for critical areas such as anti-money laundering, anti-corruption, and economic sanctions, which are essential for risk and compliance solutions. The company's offerings, including Factiva & Curation Services and Dow Jones Newswires, demonstrate a focus on delivering timely, accurate information, positioning Dow Jones as a key resource for professionals who require reliable financial and business insights.

Company Stage

M&A

Total Funding

N/A

Headquarters

New York, New York

Founded

1881

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

21%