Full-Time
Manager – Client Engagement & Data
Confirmed live in the last 24 hours
Provides data intelligence and compliance solutions
Data & Analytics
Mid
London, UK
Required Skills
Sales
Data Structures & Algorithms
Marketing
Requirements
- Strong customer service skills
- Prior experience working on client migrations and with client data
- Adaptability to work across different time zones and business cultures
- Independence in managing client and product requirements
- Proven track record in goal-setting and achievement
- Collaborative team player
- Familiarity with search, text matching technologies & machine learning
- Optional understanding of linguistics
- Knowledge of Risk & Compliance industry
Responsibilities
- Conduct client education and feedback sessions for smooth migration between matching algorithms
- Assist in customer configuration processes and provide necessary support during transitions
- Manage customer migration processes, including feedback sessions and expertise during signoff and cutovers
- Address, document, and analyse customer support issues to propose effective solutions
- Coordinate metadata analysis and usage of explainability tools across all products using matching algorithms
- Support internal and external communication for new releases and maintain user guides
- Engage with Sales and Customers to gather feedback, offer support, and identify product enhancement opportunities
- Collaborate with Sales, Marketing, and Proposition teams to effectively position matching products in the market
- Provide comprehensive training and support to Sales teams across the Americas, EMEA, and APAC regions
- Develop and refine service offerings to meet evolving client needs and improve overall product quality
Dow Jones offers Factiva & Curation Services, Risk & Compliance solutions, and Dow Jones Newswires, utilizing advanced technology to provide industry-leading data intelligence for anti-money laundering, anti-corruption, and economic sanctions, along with a robust research platform, mobile accessibility, and advanced feeds and APIs.
Company Stage
M&A
Total Funding
N/A
Headquarters
New York, New York
Founded
1881
Growth & Insights
Headcount