Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the job:

Under the general direction of the Data Center Lead, the Associate Data Center Technician will physically support and provide remote hands-on services for customers and facilitate customer access.

What you'll do:

Data Center Infrastructure & Cabling – 30%

Support day-to-day data center operations and assist with small-scale projects under senior supervision.
Install and relocate shelves, power strips, rails, cable management systems, servers, switches, and related equipment as needed.
Install, terminate, test, and label all copper and fiber cross-connects in accordance with Trace3 best practices.
Properly dress and label cables for ease of identification and troubleshooting; recommend improvements as needed.
Diagnose and resolve physical infrastructure issues with minimal supervision.

Compute/Network/Storage support – 30%

Conduct visual inspections of hardware for error indicators or abnormal noises, following training and direction.
Assist in performing infrastructure readiness and hardware validation tests.
Create and maintain service desk documentation.
Adhere to Trace3 best practices and standard operating procedures (SOPs).

Asset Management – 20%

Maintain accurate records of all equipment locations and cable connections in customer-defined asset management systems.
Perform inventory control; verify shipments against packing slips and report discrepancies.
Digitally scan and transmit all relevant paperwork to the client and proactively recommend process improvements.
Record all received equipment, including asset tags, manufacturer, model, and serial number.
Track customer-defined spare parts in an inventory-controlled environment and suggest improvements.
Conduct power tests on incoming hardware prior to deployment to the data center floor.

General Operations & Support - 20%

Deliver a high level of customer service and satisfaction.
Complete assigned tasks as directed by senior team members and offer suggestions for process improvement.
Review and follow work orders proactively and perform post-task quality assurance.
Maintain accurate documentation and report all issues to the client.
Update and manage tickets, time reports, and email communications per process guidelines.
Escort vendors and repair technicians as required.
Support crisis management efforts during critical incidents or major outages under senior guidance.
Communicate effectively with stakeholders in alignment with SLA expectations.
Contribute to root cause analysis efforts.
Perform additional duties as assigned by leadership.

Qualifications & Interest:

Desired 1 year experience computer and technical education OR previous experience in a technical or data center support role.
Ability to work independently once provided direction.
Willing to independently research Internet technologies (firewall/router/switch/VPN/DNS/Proxy).
Good command of written and spoken English.
Excellent customer service skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
Must have a strong attention to detail.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Estimated Pay Range

$24—$32 USD

The Perks

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Stocked kitchen with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email [email protected].

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Associate Data Center Technician

Trace3

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