Full-Time
Customer Experience Specialist
PT
Posted on 4/12/2024
Online resale platform for luxury goods
Junior, Mid, Senior
Miami, FL, USA
- Customer minded individual who can engage with Professionalism, Power, Pleasure and Performance
- Relatable and conversationalist not afraid of getting to new faces
- Passion for Fashion and Sustainability
- Tech Savvy
- Demonstrate a mastery of all Rebag tools and services. Keep up with resale industry trends and incentives
- Ability to work week evenings and weekends
- Reliable and a team player
- Self-starter who likes to enjoy a new challenge
- Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
- Able to present a case study on the industry and what makes Rebag a leader in the Industry
- Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
- Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
- Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
- Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must-have luxury piece
- Provide the highest level of customer service to all current and future clients
- Follow-up with customers through Rebag's CRM platform to build rapport
- Consult on the current market value of their items by utilizing Rebag's Clair Technology Suite
- Consistently aim for achieving sales target monthly
Rebag excels in the luxury resale market with its specialized e-commerce platform that offers a seamless exchange of high-end designer handbags, watches, jewelry, and accessories. The company's emphasis on efficiency and upfront payment attracts top talent who are passionate about blending technology with luxury retail. This focus on streamlining the resale process, backed by advanced e-commerce and payment technologies, makes it an attractive place for professionals looking to innovate in the evolving luxury goods industry.
Company Stage
Series E
Total Funding
$139.2M
Headquarters
New York, New York
Founded
2014