Manager – Strategic Customer Success
Posted on 11/15/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Requirements
  • 2+ years of experience managing customer success teams in a SaaS environment, ideally Strategic and/or large account focused
  • Track record of success that demonstrates growth, adoption, and expansion of strategic accounts
  • Passion for SaaS offerings and delivering value to our customers through desired outcomes
  • Excellent written and verbal communication
  • Passion for sustainability, green tech, and renewable energy
Responsibilities
  • Guide the growth and development of the Strategic Customer Success team to meet NRR and related performance goals, improve their skills, and advance toward their respective career goals
  • Inform the development of OKRs for the Strategic Customer Success team that is aligned with group and company OKRs
  • Develop playbooks and engagement practices that optimize the experience of Strategic customers. Manage team members to utilize these playbooks and partner with cross-functional teams to execute them
  • Develop excellent working relationships with Sales, Product, Engineering, and other functional areas in Aurora
  • Become an expert in the solar industry and Aurora's vision for it
  • Become a reliable advisor and engage in bringing the voice of our customers back to Aurora
  • Ensure customer satisfaction, adoption, and reference-ability
Aurora Solar

201-500 employees

Solar installation & assessment software
Company Overview
Aurora is on a mission to create a future of solar energy for all. Aurora’s cloud-based software transforms solar design, sales, and delivery. With just an address and electric bill, Aurora empowers you to generate a full, accurate, and customizable design for every customer — and close the deal on the spot.
Benefits
  • Medical, dental, & vision plans
  • PTO
  • Fully remote
  • Parental leave
  • Wellness benefits
  • WFH stipends
Company Core Values
  • Build what matters
  • Challenge assumptions
  • Outcome over ego
  • Stay curious. Stay ahead.
  • Power our customers
  • We're in this together