Full-Time

Strategic Customer Success Manager

Confirmed live in the last 24 hours

Snapdocs

Snapdocs

201-500 employees

Digital platform for mortgage closings

Enterprise Software
Real Estate

Compensation Overview

$107k - $183kAnnually

+ 20% Variable Bonus

Senior

Remote in USA

Fully remote.

Category
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Data Analysis
Requirements
  • 5+ years in customer-facing roles, with a steady progression toward owning the relationship of large complex accounts
  • Management consulting, customer success or account management experience required
  • This is a revenue driven role, prior direct sales experience or being part of a revenue-driving customer success team required.
Responsibilities
  • Serving as a primary point of contact for large, complex accounts, managing both formal engagements (recurring weekly ‘syncs’, QBRs, etc.) and informal contacts
  • Demonstrated ability to manage a high volume of customer deliverables, such as strategic growth plans, support requests, contracts, data & metrics analysis, project plans, or similar
  • Ability to drive the client contract renewal & growth process, including strategizing and delivering the ‘first offer’, negotiating gives/takes, and influencing key stakeholders to get to ‘yes’
  • Project Management - Must excel at managing multiple projects at once, maintaining and executing against action items, communicating status, and executing deliverables on time

Snapdocs operates in the real estate sector, focusing on digital mortgage closings. The platform enables lenders, title companies, and notaries to manage and complete mortgage closings online, replacing the traditional paper-heavy process with a faster, more efficient, and secure digital solution. Snapdocs integrates with existing systems, particularly benefiting lenders using Ellie Mae, a leading mortgage software provider, to facilitate seamless digital closings. The company follows a Software as a Service (SaaS) model, charging clients a subscription fee based on service level and transaction volume. As the demand for online real estate transactions grows, Snapdocs aims to simplify the closing process for all parties involved.

Company Stage

Series D

Total Funding

$246.1M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Snapdocs' partnership with SitusAMC enhances eNote management for warehouse lenders.
  • The collaboration with Zions Bancorp highlights Snapdocs' role in digital transformation.
  • Snapdocs' eClosing platform integration with LenderLogix offers a seamless digital experience.

What critics are saying

  • Emerging digital closing platforms may increase competition for Snapdocs.
  • Technological advancements require Snapdocs to update its platform, raising operational costs.
  • Cybersecurity threats could expose Snapdocs to data breaches, affecting customer trust.

What makes Snapdocs unique

  • Snapdocs offers a patented AI technology for seamless mortgage closing processes.
  • The platform integrates with Ellie Mae, enhancing digital closings for lenders.
  • Snapdocs provides a comprehensive eClosing solution, reducing loan processing time by 18 days.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Unlimited Paid Time Off

Life Insurance

Disability Insurance