Full-Time

Senior Product Manager

Confirmed live in the last 24 hours

Carbyne

Carbyne

51-200 employees

Cloud-based platform for emergency response communication

Government & Public Sector
Enterprise Software
Cybersecurity

Compensation Overview

$150k - $170kAnnually

+ Equity + Benefits

Senior

No H1B Sponsorship

New York, NY, USA

The position is based in New York City, New York.

Category
Product Management
Product
Required Skills
Market Research
Product Management
Data Analysis

You match the following Carbyne's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of experience in strategic product management, ideally in a Cloud-based B2B SaaS environment. Experience in GovTech or emergency technologies is a plus.
  • Proven track record of delivering customer-centric, outcome-driven products
  • A strong technical foundation, able to collaborate closely with development teams to execute a shared vision.
  • Strong ability to empathize with users at all organizational levels, from frontline call-takers to supervisors and decision-makers.
  • Skilled in conducting discovery interviews, synthesizing feedback, and identifying new areas of unmet needs that can drive new business opportunities.
  • Expertise in defining customer-centric strategies and roadmaps aligned with business goals and measurable outcomes, balancing short-term execution with long-term vision, while connecting strategy to organizational objectives.
  • Exceptional communication skills with experience managing cross-functional and external stakeholders and leading without direct authority.
  • Demonstrated ability to facilitate team success across interrelated product roles with cross-dependencies.
  • Strong analytical skills with experience using data to validate hypotheses, measure outcomes, and guide decisions.
  • Self-starter with a bias for action, comfortable in fast-paced environments and navigating ambiguity.
  • Experience working in a high-tech software development environment.
Responsibilities
  • Define Strategy: Develop and own the product vision and roadmap pertaining to the area of responsibility, ensuring alignment with Carbyne’s overall mission and strategy, market trends, and business objectives.
  • Customer Discovery: Engage directly with customers, end users, and stakeholders to uncover unmet needs, prioritize challenges, and shape solutions.
  • Market Research: Analyze market trends, competitive landscapes, and user data to identify opportunities and inform product strategy.
  • Collaborate Across Teams: Partner with design, engineering, marketing, customer success, and sales teams to ensure alignment, inspire innovation, and deliver high-impact solutions.
  • Deliver Outcomes: Prioritize measurable customer and business outcomes (e.g., user adoption, retention, satisfaction, and revenue growth) over simply delivering features.
  • Iterate & Optimize: Use data and customer feedback to refine products and ensure continuous improvement.
  • Advocate for Value: Ensure every product decision is guided by driving customer impact, while ensuring business viability and technical feasibility.
Desired Qualifications
  • Expertise in VoIP and SIP voice platforms, cloud-native services, legacy 911 technologies, connectivity protocols, PSAP solutions, next-gen call-handling solutions, AI, and machine learning is an advantage.

Carbyne offers a cloud-based communications platform tailored for mission-critical centers like call centers and emergency response teams. The platform focuses on real-time data and collaboration tools, enabling users to collect and share vital information quickly. This technology helps clients make informed decisions based on live data, improving their operational efficiency. Carbyne's suite of applications allows for faster call handling and better management of high call volumes, which can enhance service delivery and potentially save lives. Unlike many competitors, Carbyne provides a comprehensive platform that integrates various applications into one secure environment. The company's goal is to enhance the effectiveness of emergency response and call center operations through improved communication and data management.

Company Size

51-200

Company Stage

Series C

Total Funding

$133.2M

Headquarters

New York City, New York

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Carbyne's AI tools reduce language barriers, improving emergency communication efficiency.
  • Collaboration with Axon enhances situational awareness and decision-making for law enforcement.
  • Cal OES certification expands Carbyne's market reach in California.

What critics are saying

  • Over-reliance on AI translation may lead to miscommunication in critical situations.
  • Integration with Fusus by Axon raises potential data privacy concerns.
  • Expansion into California may increase operational risks due to regulatory challenges.

What makes Carbyne unique

  • Carbyne offers a cloud-based platform for real-time data and collaboration in emergencies.
  • The platform integrates AI-powered tools for translation, transcription, and call triage.
  • Carbyne's partnerships enhance its platform with advanced features like live video and audio.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Unlimited Paid Time Off

Paid Sick Leave

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

-1%

2 year growth

-2%
PR Newswire
Feb 7th, 2025
New Orleans' 911 Center Ready For The Big Game With The Help Of Carbyne Technology

The Orleans Parish Communication District is assisting residents and tourists who need help by providing dispatchers with accurate caller location, live video to 9-1-1, and AI-powered translation services.NEW ORLEANS, Feb. 7, 2025 /PRNewswire/ -- New Orleans is no stranger to big events. And the Big Game this weekend is no different.With over 100,000 visitors expected to descend on New Orleans to see the Kansas City Chiefs defend their title against the Philadelphia Eagles, the Orleans Parish Communication District (OPCD) is prepared for the influx of emergency calls that such big events bring.By implementing Carbyne technology, OPCD 9-1-1 call takers and dispatchers benefit from state-of-the-art emergency response capabilities, ensuring quicker and more effective assistance for visitors and residents during this major event.Tools include:Smart triaging - prioritizing emergencies for faster responsePrecise caller location - pinpointing exact locations for quicker, more accurate dispatchAI-powered translation and transcription - breaking language barriers in real-timeLive video to 9-1-1 - giving dispatchers real-time eyes on the sceneOPCD is dedicated to providing the best emergency services to everyone in New Orleans – visitors and residents alike."Here at OPCD we are laser-focused and committed to ensuring we have the best technology available to serve the residents, visitors, and public safety personnel in New Orleans," said OPCD Executive Director Karl Fasold. "We and our Public Safety Partners are using every tool in our toolbelt to ensure the safety of all during the The Big Game and beyond. By leveraging Carbyne's APEX tools, OPCD has access to the most advanced location information, multimedia capabilities, and translation services available through 9-1-1. In addition, the cloud-native nature of APEX provides resiliency and reliability that can't be achieved with traditional telephony systems

PR Newswire
Dec 10th, 2024
Fairfield County Sheriff'S Office Launches Carbyne Apex Cloud-Native Call Handling Platform

Upgrade Enhances the Center's Efficiency, Offering Faster Response Times, Real-Time Data Access, and Greater Resilience for the Community in Critical Situations. NEW YORK, Dec. 10, 2024 /PRNewswire/ -- Carbyne®, a global leader in public safety technology, proudly announces that the Fairfield County Sheriff's Office in Lancaster, Ohio, has transformed its emergency response capabilities with the launch of the Carbyne APEX cloud-native call handling platform. Carbyne APEX is an all-in-one platform offering a comprehensive suite of AI-powered features, including translation, transcription, call surge mitigation, and rich media integration like live video and silent chat. These capabilities provide critical data to emergency responders, enabling better-informed decision-making and faster resolution. As a cloud-native solution, it automatically updates, providing up-to-date technology and uninterrupted operations

PR Newswire
Aug 5th, 2024
Carbyne Announces Collaboration With Fusus, An Axon Company, To Integrate Data Between Platforms

Innovative Collaboration Can Empower Law Enforcement with Unprecedented Access, Situational Awareness, and Streamlined Information Flow for Faster, Better-Informed DecisionsNEW YORK, Aug. 5, 2024 /PRNewswire/ -- Carbyne, a global leader in public safety technology, today announced a promising collaboration with global public safety technology leader Axon, a trusted provider of real-time crime center technology for public safety. Carbyne and Axon will integrate Carbyne's advanced 9-1-1 caller data into the Fusus by Axon platform and Fusus by Axon's real-time security camera feeds and sensors into Carbyne's Cloud-Native Call Handling Solutions. This integration creates a seamless flow of critical information for the customer, enhancing emergency response and situational awareness for law enforcement and public safety agencies.In emergency situations, every second counts. According to the Federal Communications Commission (FCC), reducing 9-1-1 response times by just one minute could save as many as 10,000 lives annually. By integrating Carbyne's Next Generation9-1-1 caller data with the robust capabilities of the Fusus by Axon platform, this collaboration will aim to bridge information gaps and expedite response times.Enhanced Emergency ResponseCarbyne's platform leverages artificial intelligence (AI) to enable faster, more efficient emergency resolution with features like live two-way translation of non-English calls, prioritization of calls based on their urgency, and the integration of AI virtual assistant to handle non-emergency calls

PR Newswire
Aug 2nd, 2024
Carbyne Bolsters Its Universe Platform With Audio And Translation Capabilities

NEW YORK, Aug. 2, 2024 /PRNewswire/ -- Carbyne, a global leader in public safety technology, today added advanced audio functionality to its Universe OTT emergency call management solution. This update includes live audio and real-time AI-based translation and transcription capabilities, aiming to improve efficiency and accuracy in emergency response.Improving Efficiency and Precision for Call TakersCarbyne Universe, known for handling rich media inputs such as video, audio, and precise location data, now offers a more comprehensive toolset for emergency call centers. The integration of live audio and AI-based chat and one-way voice translation and transcription allows call takers to receive, record, and playback critical audio data seamlessly, enhancing effective communication and detailed documentation.Currently, many PSAPs rely solely on human translators, leading to prolonged response times for non-English calls—sometimes as much as a 125% delay in call handling times. With Audio in Universe, the system can identify supported languages automatically and translate the caller's words within seconds, assisting emergency telecommunicators in promptly responding to non-English calls.The automatic one-way audio translation feature offers a major improvement for operations in PSAPs around the country. Two-way audio translation is currently in testing and will hit the market soon

PR Newswire
Jun 28th, 2024
Carbyne And Exacom Integrate Cloud-Native Solutions, Modernizing 9-1-1

NEW YORK, June 28, 2024 /PRNewswire/ -- Carbyne , a global leader in public safety technology, has announced a strategic partnership with Exacom, which pioneered the first cloud-native logging recorder suite for public safety. With this collaboration, Carbyne's APEX call handling solution integrates with Exacom's HindSight multimedia recording platform through Carbyne's robust Data API and NENA's i3 protocol to enable seamless recording.Leveraging the power of AWS (Amazon Web Services), both Carbyne and Exacom are committed to delivering state-of-the-art, cloud-native solutions designed to revolutionize public safety communications. The integration will allow emergency response teams to benefit from more reliable, scalable, and secure logging and recording capabilities, helping capture critical data.Benefits of Cloud-Native Software for Public Safety:Scalability : Cloud-native platforms can easily scale up or down based on demand, providing consistent performance even during peak times.: Cloud-native platforms can easily scale up or down based on demand, providing consistent performance even during peak times. Reliability : Enhanced uptime and disaster recovery capabilities minimize the risk of data loss, crucial for emergency response operations.: Enhanced uptime and disaster recovery capabilities minimize the risk of data loss, crucial for emergency response operations. Security : Advanced security measures inherent in AWS infrastructure help protect sensitive data from cyber threats.: Advanced security measures inherent in AWS infrastructure help protect sensitive data from cyber threats. Flexibility : Cloud-native solutions enable seamless updates and integrations, keeping public safety systems current with the latest technological advancements.: Cloud-native solutions enable seamless updates and integrations, keeping public safety systems current with the latest technological advancements

Exacom
Jun 28th, 2024
Carbyne and Exacom Integrate Cloud-Native Solutions, Modernizing 9-1-1

June 28, 2024 - New York, NY - Carbyne, a global leader in public safety technology, has announced a strategic partnership with Exacom, which pioneered the first cloud-native logging recorder suite for public safety.

PR Newswire
May 21st, 2024
Carbyne Responder Connect Now Offers Live Voice And Integration With Tyler Technologies' Enterprise Cad

NEW YORK, May 21, 2024 /PRNewswire/ -- Carbyne , a global leader in public safety technology, today announced enhancements to its Responder Connect feature, which allows telecommunicators to send live video feed to field responders. The latest version now includes live voice communication capabilities and seamless integration with Tyler Technologies' Enterprise CAD system, providing efficiency and situational awareness for field responders.Carbyne built Responder Connect to empower first responders with faster, direct access to critical incident data, significantly reducing the time it takes to arrive on scene and act effectively. Field responders can now watch and listen to live 9-1-1 calls sent from their local emergency call handler. They will receive information from the local PSAP real-time location, as well as video and audio, so that responders are continually updated with the most recent incident details as they unfold. The Carbyne APEX or Universe system can automatically publish live emergency call audio and video directly to field response teams through Tyler Technologies' Enterprise CAD system, streamlining the process from call receipt to field response."Responder Connect reduces the time spent on communication between the dispatcher and the field team and enhances situational awareness by transmitting live audio directly to responders," said Alex Dizengof, Carbyne CTO. "This feature allows responders to hear background noises, providing critical insights into the environment or urgency of the event, such as the intensity of a fire or commotion in the background, even when there's no video available

CityBiz
May 20th, 2024
Carbyne Appoints John Rucker as CFO

John Rucker joins Carbyne with a wealth of experience in financial leadership roles at several high-growth companies.

PR Newswire
May 6th, 2024
Carbyne Launches Citizen Connect Data And Alerting System Designed To Enhance Emergency Response

Citizen Connect Provides PSAPs With Callers' Chosen Medical Data While Alerting Callers' Chosen Emergency Contacts When They Call 9-1-1NEW YORK, May 6, 2024 /PRNewswire/ -- Carbyne , a global leader in public safety technology, today announced Citizen Connect. This data and alerting solution helps emergency communications centers more effectively support its citizens by sharing caller-designated medical information with telecommunicators while simultaneously alerting the caller's designated emergency contacts when they call 9-1-1. Citizen Connect is integrated into Carbyne's call-handling solutions so that telecommunicators can see all data on one platform with a unified sign-on experience.Citizen Connect provides registered callers' designated medical information and other particulars to dispatchers within their APEX or Universe call handling solutions, so all the information about the call is on the same screen, and telecommunicators can quickly make potentially life-saving decisions. Citizen Connect can also simultaneously notify the caller's chosen emergency contacts of the 9-1-1 call along with the caller's pinpoint location if configured. Notifications work within the jurisdiction of the participating PSAP."In pursuit of maximizing efficiency and minimizing training requirements, Carbyne has embraced an 'all-in-one' strategy," stated Amir Elichai, CEO of Carbyne. "By consolidating onto a unified platform, we streamline feature integration and bolster system resilience

PR Newswire
Apr 19th, 2024
Carbyne Achieves Cal Oes Certification, Expands Reach To Provide Emergency Call Handling Solutions In California

NEW YORK, April 19, 2024 /PRNewswire/ -- Carbyne , a global leader in public safety technology, is pleased to announce that it has obtained certification from the California Governor's Office of Emergency Services (Cal OES), enabling Carbyne to offer its cutting-edge call handling solutions throughout the State of California.As a result of receiving the Cal OES certification, Carbyne's state-of-the-art call handling platform, APEX is now available for purchase by emergency contact centers across California. Interested agencies can request a demo here."We are honored to have received the Cal OES certification, which underscores our commitment to providing state-of-the-art emergency communication solutions," said Carbyne CEO Amir Elichai. "With this certification, we look forward to partnering with emergency services agencies and helping to improve public safety across California."Carbyne APEX stands as a pinnacle in call management software, offering an array of features such as real-time data integration, live video streaming, location tracking, instant messaging, and misrouted call flagging. In addition to the core product offered under the Cal OES contract, APEX can also integrate innovative features such as AI-driven two-way translation, and advanced call triage to improve emergency response times and accuracy. Designed to enhance crisis management, APEX empowers emergency response teams with cutting-edge tools for rapid and effective intervention.Cal OES serves as the state's leadership hub during all major emergencies and disasters. This includes responding, directing, and coordinating State and Federal resources and mutual aid assets across all regions of California to support the diverse communities across the State

Finsmes
Mar 20th, 2024
Carbyne Raises Funding

Carbyne, a NYC-based provider of public safety communications, received an investment from from ATT Ventures.ATT has invested alongside existing investors Cox Enterprises (through Socium Ventures), Hanaco Growth, GMR International., Former CIA Director General David Petraeus, General Global Capital, and Material V.The amount of the deal was not disclosed.The company intends to use the funds to expand operations and development efforts.Led by CEO Amir Elichai, Carbyne is a provider of cloud-native solutions for emergency response centers. Its technologies enable emergency contact centers and select enterprises to connect with callers as well as connected devices via secure communication channels without needing to download a consumer app. The company offers a unified cloud-native solution with live, actionable data that can lead to efficient and transparent operations.ATT is already focused on reselling two distinct Carbyne offerings intended for emergency call takers:. Carbyne APEX is a unified emergency call management solution designed to streamline emergency response by consolidating various AI-based and rich media data points into a single, intuitive platform. By incorporating video, photos, geolocation, AI-based features like audio translation, and emergency call triage, APEX provides call takers with all the information they need at their fingertips, allowing them to focus on addressing the emergency at hand rather than struggling with complex technology. This cloud-native, i3-compliant platform integrates with existing infrastructure, ensuring that call takers can efficiently manage and respond to emergencies while minimizing the learning curve often associated with new technology.Carbyne Universe offers a versatile over-the-top (OTT) solution that enables access to a wealth of AI-based and rich media functionality without disrupting existing contractual agreements